Remote P&C Licensed Insurance CSR

Job Type:
Full time
Exempt/Non Exempt:
Hourly
Job Description:
Location Details: Remote
Position Schedule / Shift:
Training Start Date: November 23, 2026
Training Schedule: Monday - Friday 9:00 AM – 5:30 PM EST
Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.
After training, you will transition to your regular production schedule
Production Schedule After Training:
Pattern 1: Monday–Friday 12:30 pm – 9:00 pm EST | SDO: Thursday | Saturday Rotation (assigned later): 9:00 am – 6:00 pm EST
Pattern 2: Monday–Friday 12:30 pm – 9:00 pm EST | SDO: Wednesday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm EST
Position Summary: As an Insurance Customer Sales and Service Representative, you’ll play a vital role in delivering exceptional service while helping customers find the membership and insurance solutions that best meet their needs. In a fast-paced, high-volume call center environment, you’ll build strong customer relationships, explain product benefits, and identify opportunities to provide valuable coverage and services. Your contributions directly support sales goals, enhance the member experience, and help drive the continued success of AAA The Auto Club Group.
Key Responsibilities:
Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
Rewrite and reinstate insurance policies according to underwriting and business rules.
Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
Accept & process payments at the point of sale.
Make outbound follow-up calls to customers in response to questions or complaints.
Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
Provide efficient processing of customer policies, endorsements, and status and coverage changes.
Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
Qualifications:
Required
Education
High School Diploma or equivalent (GED)
Experience
Providing a high level of customer-focused service
Navigating through a PC Windows environment, including accessing information from multiple applications
Managing and navigating multiple sources of information and applying them as needed
Performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.
Cross-selling
Certifications / Licensure
Current Property & Casualty Insurance license
May be required to attain and maintain state membership licenses as appropriate by the department
Preferred
College-level coursework, certification, or equivalent (i.e., relevant continuous learning)
Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.
Work Environment: This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored. Willingness and ability to work extended/irregular hours, including weekends/holidays.
Compensation & Benefits Overview:
ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).
Compensation
Hourly rate starting at $21.75/hour plus bonuses and sales incentives
Overtime earning potential at time and a half the hourly wage
Fully paid training
$1,000 sign-on bonus for Licensed Property and Casualty Agents. **To qualify for the Sign-On Bonus, applicants must be new to ACG. Our Recruiting Team can provide additional details at the time of application. **
Benefits
At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.
Health & Wellness
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Financial Protection & Insurance
Company-paid basic life insurance.