Live opening · Posted 2 days ago
The key details from the original listing.
Description supplied by the original job listing.
Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks. Minimum Job Qualifications
Education and/or Experience:
5 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Job Skills:
Same as prior level plus;
Technical Leadership: Demonstrated ability to provide technical leadership and mentoring on complex projects.
Incident Management and Response: Demonstrated ability to respond to and resolve incidents quickly to maintain business continuity.
Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across teams and regions to achieve shared business goals.
IT Infrastructure/Server Trouble Shooting Experience:
3 years of experience in IT infrastructure, data center services, or server administration.
Preferred Job Qualifications
Education and/or Experience:
5 years of experience in client-facing, direct customer support and service, data center, or related field experience
OR
High School Diploma, General Educational Development, or equivalent AND 4 years of experience in client-facing, direct custome
OR
Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience :
3 years of experience in hyperscale cloud environments.
Certifications:
Data Center or Cloud Industry Certifications.
Key Responsibilities
Leverage your WaV2T practical training and CompTIA certifications to install, maintain, and optimize server and network hardware.
Respond to and triage incidents affecting facility or IT operations using your operational prioritization and incident response training.
Diagnose and repair servers and networking equipment in accordance with Oracle’s and industry best practices.
Serve as a technical liaison, communicating clearly with technical and non-technical teams.
Manage inventory and logistics, ensuring accurate record-keeping of assets and spare parts.
Participate in 24/7 shift rotations to support continuous operations, exhibiting teamwork and adaptability in a mission-critical environment.
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