Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

Company
Cox Automotive - USA
Job Family Group
Vehicle Operations
Job Profile
Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
Highly motivated Sr Vehicle Operations Logistics Specialist responsible for developing, strengthening, and maintaining strategic relationships with carrier partners to support operational performance, capacity growth, and service excellence. This individual will serve as the primary point of contact for carrier engagement, proactively addressing concerns, supporting carrier onboarding and retention efforts, and maintaining accurate carrier profile information within company systems.
To be successful in this role, the Carrier Relations Specialist must collaborate effectively across multiple internal departments to ensure alignment between carrier capabilities and business needs. The individual should possess a strong understanding of transportation operations, carrier lifecycle management, compliance requirements, and network performance expectations. They will serve as an advocate for both carrier partners and internal stakeholders by facilitating communication, resolving issues, and driving mutually beneficial outcomes.
Key Responsibilities
Serve as an advocate for our network of carriers.
Build and maintain strong relationships with carrier partners through regular communication and engagement.
Serve as a primary escalation point for carrier questions, concerns, and operational challenges.
Maintain accurate carrier records, profiles, certifications, and performance information.
Partner with internal teams including Operations, Capacity Management, Compliance, Carrier Assurance, and Sales to ensure alignment and support carrier success.
Conduct outbound carrier recruiting efforts to expand network capacity in targeted markets and service areas.
Educate carriers on company technology platforms, mobile applications, and operational processes to drive adoption and compliance.
Identify and recruit qualified carrier partners to fill network capacity gaps and support business growth.
Analyze carrier feedback and performance trends to recommend process improvements and strengthen network effectiveness.
Promote carrier retention through proactive relationship management and issue resolution.
Support special projects and initiatives aimed at improving carrier experience, compliance, and operational performance.
Administration:
Possesses excellent interpersonal skills and ability to work with diverse carriers and teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines
Draft clear, concise, and professional emails, case notes, carrier communications, and escalation responses.
Maintain professionalism and stay composure during difficult conversations, escalations, and conflict resolution scenarios.
Ensure case notes are complete, timely, and provide sufficient detail for cross-functional visibility and continuity.
Strong ability to prioritize competing requests, manage multiple workstreams, and meet deadlines in a fast-paced environment.
Take ownership of carrier inquiries from intake through resolution, ensuring timely follow-up and closure.
Work effectively on multiple assignments, activities and projects
Develop and maintain key processes established by the business
Ensure timely and effective problem resolution
Skills:
Proficient in Microsoft Excel, including data analysis, reporting, pivot tables, VLOOKUP/XLOOKUP, dashboards, and trend analysis.
Experienced in Salesforce CRM, including case management, reporting, data maintenance, workflow tracking, and customer relationship management is preferred.
Strong understanding of the auto transport industry, carrier types, truck types and capabilities is preferred.
Strong attention to detail with a commitment to process adherence, data accuracy, and audit readiness.
Ability to identify process gaps and recommend scalable solutions that improve carrier experience and operational efficiency.
Excellent verbal and written communication skills.
Ability to handle high pressure situations and tight deadlines
Good judgment, discretion, tact and the ability to work easily at all levels within the organization
Experience handling escalations, conflict resolution, and customer service inquiries professionally.
Ability to partner well with colleagues in a matrixed work environment.
Ability to analyze large datasets and identify opportunities for operational improvement
Ability to work independently and to undertake responsibilities with minimal guidance
Adaptable and solutions-oriented mindset with a focus on continuous improvement and process optimization.
Passion for and understanding of the automotive industry and ecosystem
Qualifications:
High School Diploma / GED Required
3 years direct experience with customer service and/or operations
5 years automotive industry and/or logistics experience
Servant team member with ability to build strong trusted relationships
Enjoys solving problems and able to resolve conflicts through strong mediation skills
Motivated, driven, and can influence and drive team