Intake Coordinator - Outpatient CQI Team

Cost Center
901 ORS Admin
Scheduled Weekly Hours
40
Work Shift
First Shift (United States of America)
Shift & Status
Intake Coordinator
Grand Rapids, MI
Pine Rest is seeking a compassionate and detail-oriented Intake Coordinator to serve as a key point of contact for individuals seeking behavioral health services. In this role, you will help assess patient needs, coordinate admissions, gather insurance and clinical information, and connect patients with the appropriate level of care. Working in a hybrid environment, this position combines remote work with regular on-site collaboration to support patients, families, referral sources, and clinical teams.
Company Benefits:
Medical, Vision, Dental, and Wellness Plans
Competitive Front Loaded PTO Packages
403(b) Retirement Savings Plan
Loan Forgiveness/Tuition Reimbursement (For Eligible Positions)
Intake Coordinator Key Responsibilities:
Serve as a primary point of contact for patients, families, referral sources, and community partners
Conduct intake and admissions activities to help connect individuals with appropriate behavioral health services
Assess patient needs and coordinate referrals to the appropriate level of care
Gather and maintain demographic, insurance, financial, and clinical information
Verify insurance coverage and assist with funding and payment-related questions
Enter and maintain patient information within the electronic medical record system
Coordinate admission scheduling and hospital discharge follow up appointments
Respond professionally to inquiries and provide information about available services
Handle crisis calls calmly and appropriately, following established procedures
Support clinicians and interdisciplinary teams by obtaining and organizing necessary documentation
Intake Coordinator Minimum Qualifications:
High School Diploma or equivalent required
Minimum of one year of related experience in admissions, intake, healthcare administration, customer service, behavioral health, or office support
Strong interpersonal, communication, and customer service skills
Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
Experience handling confidential information with professionalism and discretion
Intake Coordinator Preferred Qualifications:
Experience in healthcare, behavioral health, hospital, residential, or outpatient settings
Experience with electronic medical records (EMR) systems
Knowledge of insurance verification, admissions, or patient registration processes
Intake Coordinator Additional Details:
Pay based on education and experience
Hourly (Non-Exempt) position
Schedule may vary based on program needs
Hybrid work environment with a combination of remote and on-site responsibilities
Competitive benefits package
Pre-Employment Requirements
Employment is contingent upon successful completion of a background check, education verification, and drug screening.
Equal Opportunity Employer
Pine Rest is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other legally protected characteristic. We are committed to fostering a diverse, equitable, and inclusive workplace.

The equivalent base pay range for this position is $18.04 - $27.07. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certifications, and FTE status.