Support Consultant I

Shape What's Next With BCD
Support Consultant II
Full time, Bangalore, India
In this role, you will support operational transactions.
What You'll Do
Accurately and completely process the tasks in scope (including, but not limited to: online and traditional ticketing/fulfillment requests, back office error corrections, nonrefundable tracking/UETTR, CC reconciliation, SAP matching, VIM)
Use the appropriate BCD Travel tools and systems to complete requests
Maintain knowledge of the various travel industries supported (air, car, hotel, etc.)
Effectively uses all available resources to handle the tasks assigned
Perform follow-up as needed to ensure accurate fulfillment of the assigned task
Respond and complete the incoming request/task within the established guidelines and SLA’s
What You'll Bring
Prior travel industry experience
Knowledge of Global Distribution Systems (GDS)
Understands and accurately applies travel supplier rules
Ability to work independently
Strong working knowledge of all Microsoft Office applications
Ability to work nights and weekends when needed
Why you’ll love working here
Join a global industry leader where curiosity drives innovation, growth is continuous, and every voice matters. At BCD, you'll have the freedom to make an impact, the support to develop your potential, and the opportunity to help shape the future of travel.
Meet BCD
BCD Travel creates connections that move people and ideas forward. Through open technology and trusted human expertise, we help companies and people navigate change, simplify complexity and make confident decisions about how and when they travel. Our intuitive digital experiences for every stakeholder power journeys that fuel success and drive progress. With 15,000+ dedicated team members serving clients in 170+ countries, BCD is shaping a more sustainable future for business travel. Industry-leading meetings and events management and a global consultancy complete our suite of solutions and services. In 2025, BCD achieved $24.4 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by exploring our career site and checking out our social media:
Career site BCD
https://www.linkedin.com/company/bcd-travel/
https://www.instagram.com/bcdtravel/
https://www.bcdtravel.com/blog/
What’s In It For You
Flexible working hours and work-from-home or remote opportunities
Opportunities to grow your skillset and career
Work at the forefront of travel technology and help shape the future of business travel
Generous vacation days so you can rest and recharge
A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
Travel industry professional perks and discounts
An inclusive work environment where diversity is celebrated
Work From Anywhere opportunity for 60 days per year
Ready to shape what’s next? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com.

Work arrangement
Yes