AVP, Consumer IT Operations Manager

Axos Bank
Target Range:
$115,000.00 /Yr. - $130,000.00 /Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 10%
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.
About This Job
The Consumer IT Staff Operations Manager is a key strategic partner and right hand to the SVP, Head of Consumer Bank Development, responsible for streamlining operations, aligning departmental operations, driving critical initiatives, and facilitating effective decision-making across departments. This role combines strategic planning, program management, internal communications, and operational excellence to ensure the Consumer IT department runs efficiently. This individual serves as a force multiplier for the leadership team, ensuring the organization operates efficiently, stays aligned with strategic priorities, and maintains a culture of accountability and excellence.
This position is on-site and located at our HQ in San Diego, CA.
Responsibilities:
Strategic Planning & Execution
Support the SVP, Head of Consumer Bank Development in developing and executing strategic plans
Coordinate and track progress of strategic initiatives across departments
Prepare briefings, dashboards, and reports for executive decision-making
Executive Support & Communication
Act as a liaison between the SVP, Head of Consumer Bank Development and internal/external stakeholders
Draft and review communications, presentations, and reports
Operational Oversight
Identify and resolve bottlenecks in organizational processes
Coordinate cross-functional projects and ensure timely delivery of outcomes
Oversee internal communications and promote interdepartmental collaboration
Budget & Resource Management
Support annual IT budgeting, forecasting, and resource planning efforts.
Monitor departmental spending and resource allocation to ensure fiscal responsibility.
Leadership & Culture
Serve as a sounding board and thought partner to the Consumer IT leadership team
Champion company values and help shape organizational culture
Facilitate leadership team meetings and planning sessions
Governance & Compliance
Ensure Consumer IT policies, standards, and governance frameworks are maintained
Drive risk management and compliance initiatives, including audit readiness and data privacy.
Qualifications:
Bachelor’s degree
3+ years of experience in management consulting, operations, strategy, or executive support roles
Exceptional organizational skills
Strong analytical skills and business acumen
Excellent written and verbal communication abilities
High emotional intelligence, discretion, and a proactive mindset
Experience in a startup, high-growth, or mission-driven environment is preferred
Proven ability to influence and lead without direct authority is preferred
Axos Employee Benefits May Include:
Medical, Dental, Vision, and Life Insurance
Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
About Axos
Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn more about working at Axos
Pre-Employment Background Check and Drug Test:
All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:
Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:
While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
E-Verify and Right to Work Notices
Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.
IER Right to Work Poster (English/Spanish)
E-Verify Participation Poster (English/Spanish)