Cluster Manager

Key Responsibilities:
● Oversee operations of multiple retail stores within the assigned cluster to ensure
consistency in performance and customer experience.
● Lead, mentor, and support Store Managers to achieve individual store targets and
overall cluster goals.
● Monitor key performance indicators (KPIs) such as sales growth, conversion rate,
average transaction value, shrinkage, and customer satisfaction.
● Implement company policies, standard operating procedures (SOPs), and promotional
campaigns effectively across all stores.
● Ensure effective inventory management, stock availability, and visual merchandising in
all stores.
● Conduct regular store audits to ensure operational compliance and identify areas of
improvement.
● Manage manpower planning, recruitment, training, and performance management of
store teams.
● Analyze sales reports and market trends to identify opportunities for growth and
improvement.
● Act as the communication link between stores and the regional/corporate team.
● Drive customer engagement strategies and manage escalated customer issues.
● Plan and coordinate new store openings or renovations within the cluster.
Requirements:
● Bachelor’s degree in Business Administration,or related field (MBA preferred).
● 5 years of experience in retail operations, with at least 3 years in a multi-store
supervisory role.
● Strong leadership, organizational, and interpersonal skills.
● Proven experience in managing store-level teams and achieving sales targets.
● Solid understanding of retail KPIs, inventory control, and operational processes.
● Proficient in MS Office and retail management systems (POS, ERP, etc.).

Work arrangement
No