Social Media Marketing Specialist

We are Hiring | Customer Support & Operations Executive – Eyewear E-Commerce | Dubai
Company: Aynsouq
Group: Part of Xpin Group
Location: Remote
Job Type: Full-Time | Remote
Aynsouq is a newly established eyewear e-commerce marketplace based in Dubai, operating as a business unit of XPIN. The company is dedicated to providing a modern and seamless online shopping experience for eyewear products, with a strong focus on exceptional customer service, efficient operations, and reliable order fulfillment.
We are seeking a proactive and customer-oriented Customer Support & Operations Executive to join our expanding team.
Key Responsibilities:
Assist customers with eyewear selection, frame fit guidance, and order placement
Respond to customer inquiries via calls, WhatsApp, chat, and other support channels
Guide customers throughout the purchasing journey and address inquiries in a professional manner
Develop and maintain strong customer relationships through effective CRM practices
Monitor website performance and identify technical issues, slow-loading pages, or operational concerns
Conduct regular platform reviews and coordinate with technical teams as necessary
Manage order processing, logistics coordination, shipment tracking, and delivery follow-ups
Ensure smooth day-to-day e-commerce operations while maintaining high levels of customer satisfaction
Requirements:
Prior experience in customer support, e-commerce operations, or CRM is preferred
Excellent communication and interpersonal skills
Strong customer-service orientation with effective problem-solving abilities
Basic understanding of e-commerce platforms and website functionality
Knowledge of logistics and order management processes is considered an advantage
Detail-oriented, organized, and proactive approach to work
Proficiency in English communication is required
What We Offer:
Competitive compensation package (60k-80k salary range)
Career growth opportunities within a diversified and expanding business group
Exposure to e-commerce operations, customer experience management, and digital retail
A dynamic and professional work environment
📩 Applications can be submitted through LinkedIn Easy Apply.

Work arrangement
Yes