Associate - Process Manager

Job Description
Join a critical business integration, control, and governance team supporting advisor oversight, operational readiness, employee onboarding/offboarding, training adherence, account operations, client experience routines, and leadership reporting. You will maintain accurate trackers, monitor key operational and risk indicators, reconcile data, retain evidence, and escalate exceptions (including aging or unresolved items) while partnering closely with internal stakeholders. The role requires end-to-end ownership of recurring control routines, dashboard maintenance, exception tracking, and hands-on support for reporting and critical control activities that enable advisor productivity and consistent operational execution. You will connect advisor activity, operational processes, regulatory requirements, and risk indicators, translating inputs into actionable reporting for team leaders and senior stakeholders. Success requires strong attention to detail, analytical discipline, stakeholder engagement, and a control mindset to identify process gaps, mitigate operational and regulatory risk, maintain audit-ready documentation, and provide backup coverage for critical activities.
Job Summary
As a Process Manager II within New Business Administration, you will support business integration governance and control routines that enable advisor readiness, operational execution, and leadership reporting. You will take ownership of recurring control activities, monitoring routines, and reporting deliverables, ensuring accurate tracking, timely escalation, and audit-ready documentation. You will partner with internal stakeholders to reconcile data, maintain dashboards, and address exceptions impacting operational performance, risk indicators, and client experience routines. You will translate operational inputs into clear, actionable reporting for team leaders and senior stakeholders.
Job responsibilities
Maintain accurate trackers to support advisor oversight, operational readiness, and governance routines
Monitor key operational and risk indicators and identify exceptions requiring follow-up
Escalate exceptions, including aging or unresolved items, to appropriate stakeholders with clear status and documentation
Own end-to-end recurring control routines, including evidence collection and retention to support audit readiness
Maintain and update dashboards and recurring leadership reporting deliverables
Perform data reconciliation activities to ensure reporting accuracy and consistency across trackers and dashboards
Track exceptions to closure, document outcomes, and ensure timely resolution or escalation paths are followed
Provide hands-on support for reporting and other critical control activities as needed
Partner with internal stakeholders to support onboarding/offboarding governance and training adherence routines
Support account operations and client experience routines through disciplined monitoring and control execution
Identify process gaps and recommend improvements to reduce operational and regulatory risk
Required Qualifications, Capabilities, And Skills
Ability to maintain accurate trackers and detailed operational documentation
Experience monitoring operational and risk indicators and escalating exceptions appropriately
Demonstrated control mindset with a focus on audit-ready evidence retention and governance routines
Strong attention to detail and analytical discipline in reconciliation and reporting activities
Ability to manage recurring routines end-to-end with consistent, timely execution
Experience maintaining dashboards and producing leadership reporting
Proven ability to partner effectively with internal stakeholders to drive issue resolution
Ability to translate operational processes and risk indicators into clear, actionable updates for leaders
Ability to identify process gaps and support actions to mitigate operational and regulatory risk
Ability to provide backup coverage for critical activities to ensure continuity of control routines
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

Work arrangement
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