Patient Service Representative (PSR) - Clinic

Department:
09121 AMG Lincolnwood - Building Operations
Status:
Full time
Benefits Eligible:
Yes
Hours Per Week:
40
Schedule Details/Additional Information:
Additional location includes AMG-Nesset at 1775 Ballard Rd
Shifts are 8.5 hours with a 30 minute unpaid lunch. Shifts range from M-F: 10:00am-6:30pm or 9.5 hour shifts when working 4 hour weekends:
Sunday/Monday off with Tuesday - Friday 8am-5:30pm and Saturday 9am-1pm
or
Sunday 9am-1pm, with Monday through Thursday 8am-5:30pm
Pay Range:
$19.80 - $29.70
Why Advocate Health:
When you join Advocate Aurora Health, you are joining one of the nation’s largest nonprofit health systems, serving communities across Illinois and Wisconsin with a strong commitment to equity, excellence, and whole-person care.
At Advocate Aurora Health we are redefining how, when, and where care is delivered—bringing human kindness to every step of the health journey. Guided by our Purpose, “From discovery to everyday moments, we’re redefining care – for you, for us, for all,” we are committed to lifting everyone up, thinking boldly together, and creating spaces where all belong and can thrive.
What Will You Do:
Schedule: Shifts are 8.5 hours with a 30 minute unpaid lunch. Shifts range from M-F: 10:00am-6:30pm or 9.5 hour shifts when working 4 hour weekends:
Sunday/Monday off with Tuesday - Friday 8am-5:30pm and Saturday 9am-1pm
or Sunday 9am-1pm, with Monday through Thursday 8am-5:30pm
As a Patient Service Representative (PSR), you’ll play a vital role on the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
As a key member of the ambulatory care team, you will:
Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.
Where You Will Work:
Location: Lincolnwood and Park Ridge
We are Looking For:
Required Qualifications:
High school diploma or equivalent.
One to two years related customer service experience
Experience handling difficult caller/customers/patients.
Being Part of Something Bigger
At Advocate Health, your work matters—to patients, teammates, and the communities we serve. If you are passionate about care, teamwork, and making a meaningful difference every day, we would love to grow with you.
Apply today and help us redefine care—for all.
Our Commitment to You:
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
Compensation
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Benefits and more
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
About Advocate Health
Advocate Health is the third-largest nonprofit, integrated health system in the Uni