Senior Supervisor, Service Contract & Warranty (Night Shift)

Date Posted:
2026-10-15


Country:
Philippines


Location:
PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4


Position Role Type:
Hybrid
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
Primary Responsibilities:
To lead, manage, motivate and retain a team of Regional Customer Account Management team members.
Serve as customer’s next escalation point of contact for the assigned region.
Involve in establishing team annual goals and metrics to support the Global customer account management group Key Goals and Objectives.
Drive key day to day operational standard processes and metrics.
Implement standard work, monitor process escapes and determine root causes to identify corrective actions.
Track and measure performance results for the assigned team.
Hiring process responsibility and involvement in on-boarding and training support for new hires for the assigned regional account.
Conduct daily team huddle and team meetings
Utilize the CORE (Customer Oriented Results and Excellence) operating system to identify opportunities for improvement in processes and procedures and implement plan of action.
Promote an ethics-based business culture, managing customer orders in compliance with laws and company policies.
Basic Qualifications:
Bachelor’s degree and 2-3 years of relevant experience OR
Advance degree and 2 years of relevant experience
Possess excellent written and verbal communication skills
Possess strong organizational and time management skills
Requires strong analytical skills and attention to detail
Must be flexible and able to adapt to change; self-driven and motivated
Strong work ethic
Experience in successfully leading others
Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
Preferred Qualifications:
SAP experience
Customer service experience is a plus, with the ability to effectively handle inquiries, strong positive customer relationships
Knowledge of production planning, quality systems, and safety standards is a plus
Experience in commercial aerospace in a customer service, Supply Chain, administration, program management, finance or engineering role
Experience working in global teams and customers
CORE Professional certified
Experience in driving / implementing Continuous Improvement initiatives
Experience with adhering to Global Trade requirements
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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