Microsoft 365 Administrator

About pharma&
pharma& is a privately owned global pharmaceutical company headquartered in Vienna, Austria. We focus on breathing new life into proven medicines, preserving their availability, and ensuring essential treatments reach patients worldwide. With a growing portfolio across haematology, oncology and other therapeutic areas, we operate through a global network of subsidiaries, joint ventures and partners to support development, manufacturing and access.
About the Role
We are looking for an experienced, hands-on Microsoft 365 Administrator to join our Global Capability Centre (GCC) in Hyderabad.
You will be responsible for the administration, security, reliability and continuous improvement of our Microsoft 365 environment, supporting colleagues across our global organisation.
This is a 100% hands-on technical position, not a coordination or management role. You will be expected to work directly within Microsoft administration portals, troubleshoot complex issues, implement configuration changes and take ownership of assigned services.
Working closely with our international IT team, you will also help strengthen security, improve operational processes, maintain documentation and reduce reliance on external support providers.
Key Responsibilities
Microsoft 365 & Exchange Online
Administer Microsoft 365 services, tenant configurations, user accounts, groups, licensing and service health.
Manage Exchange Online, including shared mailboxes, distribution lists, delegation, mail flow, email authentication and archiving.
Monitor mailbox capacity, retention and recoverability, and resolve escalated email-related issues.
Support Microsoft 365 licensing management, optimisation and administrative reporting.
SharePoint, OneDrive & Microsoft Teams
Administer SharePoint Online, OneDrive and Microsoft Teams, including provisioning, permissions, external sharing and governance.
Review and remediate excessive access permissions, oversharing risks and inappropriate external access.
Support SharePoint governance and access reviews using administrative tools such as SysKit or equivalent solutions.
Work with business stakeholders to ensure confidential information is appropriately protected.
Microsoft Entra ID & Endpoint Management
Administer Microsoft Entra ID, including identity lifecycle management, MFA, Conditional Access, privileged access and enterprise application integrations.
Configure and maintain Microsoft Intune, including device enrolment, Windows Autopilot, compliance policies, application deployment and endpoint configuration.
Support Windows and mobile-device management, including device provisioning, security and offboarding.
Maintain secure administrative access, including emergency access accounts and privileged access controls.
Security, Compliance & Data Protection
Configure and maintain Microsoft Purview capabilities, including data loss prevention, sensitivity labels, retention, audit and eDiscovery.
Support legal hold, data preservation and authorised discovery requests in coordination with Legal, Compliance and IT leadership.
Administer Microsoft 365 backup and recovery solutions, including AvePoint or equivalent platforms.
Perform data restoration, recovery testing and maintain supporting documentation.
Work with the Security Analyst to implement security recommendations and remediate Microsoft 365 configuration weaknesses.
Microsoft 365 Copilot & Automation
Support Microsoft 365 Copilot administration, licensing, configuration and ongoing governance.
Assess SharePoint and OneDrive permissions and data exposure risks associated with Copilot.
Work with stakeholders to implement appropriate access controls before and during AI adoption.
Automate repetitive administration using PowerShell, Microsoft Graph and other approved Microsoft tools.
IT Operations & Continuous Improvement
Resolve escalated Microsoft 365 incidents and service requests through the IT service management platform.
Maintain accurate technical documentation, operational procedures and troubleshooting runbooks.
Support onboarding, offboarding, access reviews, audits and periodic administrative activities.
Coordinate with infrastructure, security and support colleagues on cross-platform incidents and changes.
Support Microsoft 365 tenant migrations, integration projects and platform improvements where required.
Identify opportunities to improve reliability, security, automation and operational efficiency.
Required Qualifications & Experience
Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent practical experience.
Minimum 5 years of hands-on Microsoft 365 administration experience in a corporate or enterprise environment.
Strong practical expertise in Exchange Online, SharePoint Online, OneDrive and Microsoft Teams administration.
Demonstrated experience managing Microsoft Entra ID, MFA, Conditional Access and identity security.
Hands-on experience administering Microsoft Intune, device compliance, configuration and application deployment.
Working knowledge of Microsoft Purview, including retention, data loss prevention and eDiscovery.
Experience troubleshooting complex Microsoft 365 issues and implementing configuration changes independently.
Good PowerShell scripting skills and familiarity with Microsoft Graph.
Understanding of Microsoft 365 security principles, least-privilege access and data protection.
Strong communication, problem-solving and documentation skills.
Desirable Experience
AvePoint or another enterprise Microsoft 365 backup and recovery solution.
SysKit or similar SharePoint governance and reporting tools.
Microsoft 365 Copilot administration and information protection.
Microsoft 365 tenant migrations or multi-tenant environments.
Experience supporting regulated industries such as pharmaceuticals or life sciences.
Microsoft certifications such as MS-102, MD-102, SC-300 or SC-400.
Why Join pharma&?
Work directly with a global IT team supporting an international pharmaceutical organisation.
Take genuine technical ownership of enterprise Microsoft 365 services.
Gain exposure to security, compliance, modern workplace technologies and AI governance.
Join a growing GCC with opportunities to develop your technical expertise and responsibilities.
Working Conditions
Location: Hyderabad, India – office-based position.
Working hours: 11:00 AM to 8:00 PM IST, aligned with European business hours.
Employment: Full-time.
Work environment: International corporate setting, collaborating with colleagues across multiple countries.
Workplace Expectations
Maintain strict confidentiality and protect sensitive company and business information.
Follow company security policies, change management procedures and professional conduct standards.
Take ownership of technical responsibilities and maintain clear, accurate operational documentation.
Location: Hyderabad, India (Office-based)
Working hours: 11:00 AM – 8:00 PM IST
Experience: 5+ years
Employment type: Full-time

Work arrangement
No