Manager - Communications 4C

Manager - Communications
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Why this role matters
140,000+ people. 30+ countries. One global brand.
How Genpact shows up to talent - and how we keep our people genuinely informed, connected, and proud to be here - directly shapes our ability to grow, compete, and retain the best. This role sits at the center of that.
You’ll help shape how Genpact engages employees and attracts talent across Americas - one of our most diverse and fast-moving regions. The canvas is broad: different markets, cultures, talent needs, and business priorities. The opportunity is even bigger.
This is not a role for someone who simply executes communications plans. It’s for someone who can build narratives, create campaigns that matter, connect the dots across teams, and understand that employer brand and employee culture are deeply connected.
Advanced technology and AI talent will be an important part of the story - but not the only one. We’re looking for someone who understands the evolving talent landscape across Americas and can help position Genpact as a place where ambitious people can build meaningful careers.
The role
This is a high-impact regional role focused on employer brand, talent marketing, and employee communications across Americas (especially Latin America).
The person stepping into this role will help shape how Genpact communicates with current employees and future talent across the region - from integrated hiring campaigns and leadership communications to employee storytelling and engagement initiatives.
The best candidate brings equal parts strategy and execution. They understand how talent markets work, what makes people pay attention, and how to create communication that feels relevant, human, and worth engaging with.
They’re curious about technology and the future of work, but grounded enough to know that great communication is ultimately about people.
What you'll do
Employee communications
Build and run employee communication programs that help people feel informed, connected, and engaged across Americas - not just recipients of updates
Support key communication moments including townhalls, leadership messaging, onboarding journeys, culture campaigns, and regional engagement initiatives
Create scalable communication toolkits, templates, and content formats that regional and local teams can adapt independently
Support time-sensitive or high-visibility communications that require strong judgment, clarity, and attention to detail
Employer brand & talent marketing
Help shape and execute Genpact’s employer brand strategy across Americas, with an understanding of how different markets and talent segments engage with brands
Partner with global and regional teams to localize messaging and campaigns so they resonate authentically across markets
Support hiring campaigns across business and technology talent areas, including advanced technology, AI, digital, and consulting talent
Identify opportunities to strengthen Genpact’s visibility across talent communities, industry platforms, and digital channels
Campaign planning and execution
Plan and run multi-channel hiring campaigns - digital (LinkedIn, Instagram, Facebook, YouTube) and traditional (OOH, print, radio) - owning the full cycle from brief to performance review
Build and activate partnerships with industry associations, tech bodies, and talent forums - so Genpact shows up as the tech player it is, not just another employer booth at a job fair
Collaborate with internal stakeholders and external agencies to deliver high-quality campaigns and content at speed
Bring fresh thinking on formats, storytelling approaches, employee advocacy, and audience engagement
Content, agencies and stakeholders
Produce and oversee content across formats - employee stories, social content, leadership communications, campaign messaging, videos, newsletters, and thought leadership
Translate business, technology, and transformation topics into communication that feels clear, engaging, and human
Use AI tools to improve speed and efficiency, while applying strong editorial judgment and maintaining high content standards
Build strong working relationships across Talent Acquisition, HR, Marketing, Communications, business leaders, and global teams
Performance and reporting
Track campaign and communication performance and use insights to improve effectiveness and engagement
Analyze audience behavior, channel performance, and content trends to inform future strategies
Present updates, recommendations, and results clearly to regional and global stakeholders
What we are looking for
Experience in employer branding, talent marketing, employee communications, or strategic communications - ideally in a multinational, technology, consulting, or fast-paced organization
Strong understanding of the Latin America talent landscape and cultural nuances across markets
Experience supporting communications or employer branding for technology, AI, digital, or innovation-led businesses is strongly preferred
Excellent written and verbal communication skills in English, with the ability to adapt tone and messaging for different audiences and channels
A proactive self-starter who takes ownership, drives momentum, and manages multiple priorities effectively
Strong collaboration and stakeholder management skills in matrixed global environments
Comfortable using AI tools in day-to-day workflows, with strong editorial judgment and attention to quality