O365 L1/L2 Support Engineer

We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure smooth day-to-day IT operations for enterprise users.
Key Responsibilities
Provide L1/L2 technical support for Microsoft 365 applications and services.
Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.
Manage user accounts, license assignments, password resets, and access permissions.
Resolve email delivery, mailbox configuration, calendar, and connectivity issues.
Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.
Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.
Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.
Escalate complex issues to L3 or relevant technical teams.
Maintain incident records, troubleshooting documentation, and operational procedures.
Provide remote end-user support and ensure timely incident resolution.
Mandatory Skills
Minimum 4+ years of experience in Microsoft 365 / O365 technical support.
Hands-on experience in L1/L2 support and incident management.
Strong troubleshooting knowledge of Outlook and Exchange Online.
Working knowledge of Microsoft Teams, SharePoint Online, and OneDrive.
Experience with Microsoft Entra ID (Azure AD), MFA, user provisioning, and license management.
Familiarity with ITSM tools, ticket management, and SLA-based support.
Good communication, customer service, and troubleshooting skills.
Preferred Skills
PowerShell scripting for Microsoft 365 administration.
Knowledge of ITIL processes and incident, problem, and change management.
Experience supporting enterprise users in a corporate IT environment.
Candidate Requirements
Candidates must have 4+ years of relevant Microsoft 365/O365 support experience.
Candidates should be comfortable working in a hybrid model from NCR, Mumbai, or Kolkata.
Strong customer service orientation and the ability to troubleshoot technical issues independently are essential.
Keywords: O365 Support, Microsoft 365, L1 Support, L2 Support, Outlook, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, Azure AD, MFA, ITSM, Incident Management, SLA, PowerShell.
Skills: sharepoint,support,azure ad,microsoft 365,onedrive,o365

Work arrangement
Hybrid