Customer Recovery Executive

WE’RE HIRING | CUSTOMER RECOVERY EXECUTIVE [Tele Calling]
Kass is a premium D2C skincare brand focused on creating effective, thoughtfully formulated Bio-Intelligent skincare solutions for modern consumers.
We’re looking for a Customer Recovery Executive to join our remote team and play an important role in connecting with our customers and driving sales.
ROLE
Customer Recovery Executive
📍 Location: Remote
💼 Experience: 1–1.5 years
💰 Compensation: ₹18,000–₹22,000 per month + Incentives
WHAT YOU’LL DO
Make outbound calls to customers with abandoned, cancelled, failed, or incomplete orders. Understand customer needs and confidently communicate the benefits of Kass’s skincare range.
Re-engage customers who have previously shown interest in Kass products but have not completed their purchase.
Connect with existing and inactive customers to encourage repeat purchases and continued engagement with the brand.
Understand customer concerns, identify reasons for drop-offs, and provide relevant solutions.
Build meaningful customer relationships through empathetic, persuasive, and personalised conversations.
Maintain a positive customer experience while working towards improving customer retention and recovery.
WHAT WE’RE LOOKING FOR
1–1.5 years of experience in customer recovery, customer retention, customer engagement, or a similar customer-facing role.
An energetic, proactive, and self-motivated individual who is comfortable speaking with customers throughout the day.
A customer-centric mindset with strong empathy and patience.
Good listening skills and the ability to understand customer needs.
SKILLS YOU MUST HAVE
Excellent verbal communication skills with a strong command of English and Hindi.
Confidence and clarity while communicating with customers over the phone.
Strong persuasion and negotiation skills.
Persuasive communication skills with a focus on re-engagement and retention.
WHY KASS?
At Kass, we’re building a premium skincare brand with a strong focus on product innovation, customer experience, and meaningful results.
This is an opportunity to join a growing D2C brand and play a direct role in building meaningful customer relationships while contributing to our sales growth.
If you’re confident on calls, passionate about customer retention or customer engagement, and enjoy connecting with people, we’d love to hear from you.
📩 To Apply: Send your CV to sayani.bhattacharya@kasscare.com
Know someone who would be a great fit? Tag them in the comments or share this opportunity with them.

Work arrangement
No