SEAK RPB Order Management Specialist

SEAK RPB Order Management Specialist
Description -
R&R:
Handle all manner of order management functions
Sales order processing, monitoring of incoming Partners’ and end users’ orders
Manual order loading of ad-hoc customers’ PO, without pre-registered accounts
Manage weekly reports to country logistics for Proof-of-Delivery (POD) countries using scheduled reports
Monitor weekly 3rd party portal invoice reports for countries with Asian language invoices
Manage monthly system invoice reporting to Asian language country invoice admin support.
Manage weekly back order reports from region supply chain to be circulated to Authorised Part Distributors and Channel Partners
Responsible for credit and debit notes generation.
Report monthly cancellation report to region manager for consolidation to worldwide reporting.
Verify C&C (credit and collection) weekly scheduled reports and apply appropriate action for release of orders on credit hold
Post shipment and returns functions including detailed verification of DOA (dead-on-arrival) parts to ensure claims are valid.
In addition to the above job description, Order Management Specialist may from time to time be required to undertake additional or other duties as necessary to meet the needs of the company and department’s business
Skills required:
Good communication (written/spoken)
Organised individual
Respond to queries promptly
Customer obsessed
Manage multiple stakeholders concurrently
Takes initiative to resolve issues
Problem solving
Fluent English and any other Asian language would be advantageous
Job -
Services
Schedule -
Full time
Shift -
No Shift premium (Malaysia)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"