Telesales Account Manager - Belfast

Salary & Earnings Potential: £29,000 DOE with uncapped commission - OTE £50k+
The primary purpose of this role is to retain, develop and grow an existing portfolio of customers, helping them maximise the value of Yell’s digital marketing solutions. You will act as a trusted advisor to your clients, reviewing campaign performance, identifying growth opportunities, and recommending solutions that drive results and increase customer investment.
You'll work with Yell's latest digital and AI-powered solutions, including 30-Page Websites, AI Receptionist, Automated Blog Posting, Review Responses, and our flagship Smart AI Marketing Manager, helping SMEs strengthen their online presence, attract more customers, and achieve their business goals.
Working Hours: Monday to Thursday 8.30am - 5pm, Friday 8.30am - 4pm, no weekends! - Please ensure you can commit to the required working hours for this role before submitting your application.
Please note: This is a full time office based role
Why join us?
Gold Award Incentive: Two-day luxury trip to the Algarve for top performers
Uncapped Bonuses: A strong motivator for ambitious sales professionals
Career Progression: Yell offers excellent opportunities for advancement, with 93% of current management promoted from within
Employee Assistance programme: 24/7 support available
Exclusive discounts: Save big at 900+ outlets, from groceries and fashion to tech and travel
Wellbeing: Access a wide range of resources to support your mental, financial, and physical health – including discounted gym memberships, free eye tests, and savings on eyecare
Pension: Excellent pension scheme available (eligibility criteria apply)
Everyone’s covered: Life insurance for all team members
Supportive Team Environment: Leadership is actively involved and supportive
Proven Product Set: Customers love what’s being offered—this builds trust
Development Opportunities: Access to training through the Aspire Programme for continuous skills growth.
Inclusive Culture: Yell values diversity and inclusion, welcoming applicants from all backgrounds.
Key Responsibilities
Manage and grow a portfolio of existing customers, with quarterly retention and revenue growth targets.
Identify opportunities to upsell and cross-sell across Yell’s full range of digital marketing solutions.
Conduct regular account reviews with customers, analysing campaign performance and recommending strategies to maximise ROI.
Build strong, long-term relationships with clients, acting as a trusted partner for their digital marketing needs.
Develop clear account growth plans to increase customer spend and long-term value.
Work collaboratively with internal teams including Service, Fulfilment, and wider Sales teams to ensure successful campaign delivery and client satisfaction.
Maintain accurate pipeline and customer activity in CRM systems.
What We’re Looking For
Proven experience in selling digital marketing or high-value digital solutions.
A strong track record of achieving or exceeding sales and revenue targets whilst managing a high volume of accounts.
Good understanding of digital marketing products, campaign performance, and online advertising solutions.
Excellent communication skills, with the ability to translate complex digital concepts into clear client recommendations.
Strong relationship-building and stakeholder management skills.
Highly organised, resilient, and results-driven with a proactive approach to client management.
A commitment to continuous learning and staying up-to-date with digital trends and competitor activity.

Employment type
Full-time

Work arrangement
No