Key Account Manager (Airline Sales) - Delhi

Ready to take your airline sales career to the next level?
At Etihad Airways, we’re looking for a commercially driven and relationship-focused Key Account Manager to join our sales team in Delhi.
As we continue to expand our global network and deliver on our ambitious Journey 2030 growth strategy, we’re looking for talented sales professionals who can help strengthen our presence, develop valuable commercial partnerships, and drive revenue growth in one of our important markets.
This is an opportunity for someone who thrives on building relationships, identifying new business opportunities, and turning commercial potential into measurable results.
You’ll take ownership of a portfolio of key accounts, working closely with travel trade and commercial partners to grow Etihad’s market share, strengthen customer loyalty, and deliver against ambitious sales targets.
We’re looking for someone who brings energy, commercial curiosity, strong relationship-building skills, and the confidence to represent Etihad in a competitive and evolving market.
What you’ll do
As a Key Account Manager, you’ll play an important role in driving Etihad’s commercial performance across your assigned portfolio, developing existing partnerships while actively identifying opportunities to grow our business.
You’ll build trusted relationships with customers, understand their commercial needs, and develop tailored sales approaches that deliver value for both our partners and Etihad.
Using sales performance data, market intelligence, and customer insights, you’ll identify opportunities, influence commercial decisions, and take ownership of delivering results.
You’ll also:
Develop and execute account plans and sales strategies to achieve revenue targets and grow market share.
Build, manage, and strengthen relationships with key travel trade partners, corporate accounts, and prospective customers.
Identify and convert new business opportunities while maximizing revenue from existing accounts.
Position yourself as a trusted commercial partner, understanding customer needs and delivering solutions that create long-term value.
Monitor market trends, competitor activity, and customer performance to identify opportunities and inform sales strategies.
Promote Etihad’s expanding network, products, services, and commercial initiatives to customers and partners.
Negotiate and manage commercial agreements in line with Etihad’s policies and business objectives.
Use sales data, CRM tools, and commercial insights to track performance, manage opportunities, and improve results.
Collaborate with colleagues across Sales, Revenue Management, and the wider Etihad organization to support commercial objectives.
Represent Etihad professionally at customer meetings, industry events, and other commercial engagements.
What we’re looking for
We’re looking for an experienced sales professional who combines strong commercial instincts with the energy, initiative, and determination to deliver results.
You’ll ideally bring:
A bachelor’s degree and at least 4 years of relevant experience in sales, account management, business development, or a related commercial role.
A proven track record of achieving sales targets, growing revenue, and developing successful customer relationships.
Strong commercial awareness and the ability to identify, develop, and convert business opportunities.
Excellent communication, negotiation, and relationship management skills, with the confidence to engage and influence a range of stakeholders.
An analytical mindset, with the ability to interpret sales performance, market intelligence, and customer data to support decisions.
Experience managing multiple accounts, commercial priorities, and stakeholder relationships.
A proactive, results-oriented approach, with the motivation to take ownership and consistently deliver against objectives.
The ability to work effectively within a large, international organization and collaborate across different teams and functions.
Previous experience in airline passenger sales is strongly preferred, particularly within travel trade sales, key account management, or airline business development. Candidates with an established network of travel industry relationships and a proven track record of delivering revenue growth in the Indian market will be particularly attractive.
We will also consider high-performing sales professionals from other industries who demonstrate exceptional commercial ability, strong relationship management skills, and the drive to succeed in the aviation sector.

Employment type
Full-time

Work arrangement
No