Assistant Store Manager

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!
Purpose of the role
The TEMPUR Retail Assistant Store Manager is a key role. They must form a management team with the Store Manager and work together with them to lead the store to successful achievement of the sales and profit.
Through your leadership you will be a role model and be able to develop the team to be ambassadors of the brand and make it your mission to ensure that customers visiting TEMPUR have an outstanding customer journey experience. You will support your Retail Store Manager, by developing the team to deliver on all KPIs, increase sales and maximize profit to increase productivity of the store.
Our Retail Assistant Store Managers are customer and people focussed, highly driven, flexible, and enjoy the challenge of working hard to achieve even the toughest targets. You live by TEMPUR core values, you will lead by example and inspire your team to deliver 100% at all times.
Working for TEMPUR, is more than just a job, it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
This role offers a competitive base salary plus an attractive commission structure, rewarding performance and results.
Key Responsibilities
Support Retail Store Manager in all daily operations across the store
Ensure store standards and merchandise to KPI standards at all times
Help lead and motivate the team to consistently be a brand ambassador and ensure they deliver an excellent customer journey experience through quality conversations, positive attitude, excellent product knowledge and networking skills
Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge and understanding of the business to filter down to team
Consistently lead the team to drive the store’s sales performance to meet and exceed targets
Knowledge and awareness of all promotions and marketing activity
Deal with customer concerns in a patient and helpful manner and communicating concerns to Retail Store Manager
Support all aspects of stock control from execution in store to loss prevention measures are in place
Support your Retail Store Manager in developing, mentoring and training all the team ensuring that they have the necessary skills to carry out the job
Manage store when the Retail Store Manager is away from the business
Support Store Manager in the operational compliance of the store through timely & accurate implementation of all company Health & Safety, Administrational & Security directives as advised by your Tenant Handbook & Head Office.
Assist and process deliveries and organization of stock room, ensuring teamwork
Operate cash registers, take and record orders through a computerized system in person or over the phone and close daily revenue
Maintain a clean and orderly environment in the store and back office/kitchen areas
Participating in management meetings by bringing fresh ideas, that are realistic and achievable
Knowledge, Skills & Experience
At least 1 year’s demonstrable experience gained within a premium brand, as Assistant Store Manager, Supervisor or Senior Sales.
Must have a passion for developing teams with a sense of responsibility and commitment to excellence
Customer focused with a proven high standard of customer service delivery
Commercial awareness and reaction and driven to deliver an exceed sales results
Be a role model and lead by example and operate with honesty and integrity
Shows innovation and initiative and implement new ideas with confidence
Demonstrates respect, leadership capabilities and regularly exceeds expectations
Be able to be professional at all times, but with an outgoing, friendly and engaging personality
Seeks opportunities to be proactive and pre-empt store and team issues
Excellent communication skills both written and verbal
Good at prioritizing and meeting deadlines
Enthusiastic, self-confident, well presented, self-motivated with a ‘’can-do’’ attitude
Maintain a smart and presentable appearance
Must be able to work and willingness to work flexible hours to meet the needs of the business
Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.
We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here.