Customer Service Specialist

About the Role
We are looking for a well-organized, proactive, and detail-oriented professional to support business development activities through effective coordination, communication, and follow-up. The role involves coordinating with clients, internal teams, and external stakeholders to ensure smooth execution of business activities, timely completion of tasks, and efficient management of ongoing projects and business opportunities.
The ideal candidate should possess excellent communication and organizational skills, a proactive approach to problem-solving, and the ability to manage multiple activities simultaneously.
Key Responsibilities
Conduct competitive mapping and identify, research, and reach out to potential clients to drive business development opportunities.
Business Coordination: Coordinate with internal departments, clients, vendors, and external stakeholders to ensure smooth execution of business activities.
Client Communication: Act as a point of contact for routine client communications, follow ups, updates, and information sharing.
Follow-ups & Tracking: Track pending activities, commitments, deliverables, and action items to ensure timely closure.
Internal Coordination: Work closely with relevant teams to align priorities, resolve bottlenecks, and facilitate the timely execution of tasks.
Process Management: Maintain organized records, databases, and status trackers to ensure transparency and efficient workflow management.
Stakeholder Management: Build and maintain professional relationships with clients and other stakeholders through timely communication and consistent follow-ups.
Problem Resolution: Identify delays, coordinate with the relevant teams, and escalate issues wherever necessary.
Management Support: Assist the management team with business updates, coordination activities, and special assignments as required.
Required Skills & Qualifications
Bachelor's degree in Business Administration, Commerce, Management, or a related field.
1–3 years of experience in business development, sales coordination, operations, client servicing, or a similar role.
Excellent verbal and written communication skills.
Strong organizational, multitasking, and time-management abilities.
Good follow-up skills with a strong sense of ownership and accountability.
Proficiency in MS Excel, Word, PowerPoint, and email communication.
Ability to coordinate with multiple stakeholders and manage competing priorities.
Strong attention to detail and problem-solving capabilities.
A proactive, dependable, and solution-oriented approach to work.
Compensation & Benefits
Competitive compensation based on experience and suitability.
Opportunities for professional growth and development.
A collaborative work environment with exposure to business operations and management.

Work arrangement
No