Client Support Administrator

Life in this role
As part of our, Chilled & Fresh division, we have an exciting opportunity to join the team as a Client Support Administrator.
Salary: £27,912 per annum
Shift: 4 on, 4 off, days 06.00-18.00
Please note: This is a 12 month Fixed Term Contract
As a Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.
Key Duties of a Client Support Administrator:
Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
Key manual orders onto SAP, ensuring a 5 point check is completed for each order processed
Chase any missing / outstanding orders with the client, confirming receipt or non-receipt
Control duplicate receipt of orders confirming with the client whether orders are to be processed or cancelled
Control of customer shelf life settings within SAP
Manage EDI crashes within SAP, processing failures and resolving issues
Cap and allocate stocks to orders capturing fulfilment to customers where requested
Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
Deal with clients face to face, by phone or email, ensuring queries dealt with are managed in a timely and professional manner
Provide client reports that are accurate and communicated within the agreed timeframes
Ensure a positive client experience through high quality service and communication thereby attaining client retention
Provide detailed traceability reports to clients within an agreed timescale
Obtain special costs for one off delivery points and off delivery destinations
Communicate with internal teams to achieve query resolution for clients
Looking after a portfolio of clients on a daily basis
What you’ll need ...
Excellent verbal and written communication skills
Exceptional attention to detail
Ability to work in a pressurised environment
Ability to work using own initiative
Negotiating skills – ability to influence and steer
Effectively prioritising work load in order to meet set deadlines
Customer Service driven, in order to maintain a high level of customer focus
Computer literate particularly with MS Word, Outlook and Excel
Be a good team worker demonstrating loyalty and commitment to the organisation and team members
Professional, approachable and helpful to ensure smooth running of the general operation

Employment type
Full-time

Work arrangement
No