OCC Liaison Officer - Metro/ Rail

Job Description
Overview
The OCC Liaison Officer serves as the primary communication link between the Operations Control Centre (OCC) and all key stakeholders during the metro project’s Operations & Maintenance (O&M) phase. This role is essential for ensuring smooth coordination, efficient information flow, and timely operational support across teams and contractors. The OCC Liaison Officer plays a critical role in managing real-time communication, supporting incident response, and ensuring alignment between OCC operations and field activities. The position requires strong coordination abilities, familiarity with control room operations, and the ability to perform effectively in high-pressure, real-time environments.
Your role
Act as the primary communication channel between OCC and all relevant stakeholders
Ensure seamless and efficient exchange of operational information
Coordinate real-time updates, service adjustments, and operational instructions
Support OCC in handling incidents, service disruptions, and emergency situations
Ensure timely dissemination of alerts, operational data, and instructions to field teams
Maintain structured communication protocols for routine and emergency operations
Facilitate coordination between OCC, O&M Contractors, and technical teams
Ensure alignment of operational priorities across all stakeholders
Monitor information flow to ensure accuracy and timeliness
Assist in operational reporting, coordination meetings, and reviews
About you
Bachelor’s degree in Operations, Transport Management, or related field
Minimum 5 years of experience in control room operations, preferably in metro/rail systems
Strong understanding of OCC operations and workflows
Experience in incident management and real-time operational coordination
Excellent communication and interpersonal skills
Strong multitasking and coordination abilities
Ability to work in high-pressure and time-sensitive environments
Good problem-solving and decision-making skills
Familiarity with operational procedures and safety protocols
Rewards & benefits
Explore the rewards and benefits that help you thrive – at every stage of your life and your career.
This includes:
Tax-free salary.
Life insurance coverage.
Medical insurance.
Annual leave balance.
Company gratuity scheme.
Discretionary bonus program.
Annual flight contribution.
Transportation & housing allowances.
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
About AtkinsRéalis
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
Find out more.
Worker TypeEmployee
Job TypeRegular
At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.