Senior Client Support Administrator **internal applications only** *12 Month FTC*

Life in this role
As part of our Chilled & Fresh division, we have an exciting opportunity to join the team as a Senior Client Support Administrator.
Salary: £29,117
Shift: Various daytime shifts, 06:00 - 18:00
This is a fixed term contract for 12 months.
As a Senior Client Support Administrator you will be the first point of contact for a number of our well known clients, delivering outstanding customer service. You will be required to resolve queries, looking after the stock/order management for allocated clients, as well as communicating with internal departments to achieve the best solution for any incoming queries.
Key Duties of a Client Support Administrator:
Control the timely and accurate receipt of sales orders, ensuring they are available to the warehouse within agreed timeframes
Key manual orders onto SAP ensuring a 5 point check is completed for each order processed.
Chase any missing / outstanding orders with the client obtaining clarification of receipt or non-receipt
Control duplicate receipt of orders communicating to the client and confirming if orders are to be processed or cancelled
Control of customer shelf life settings within SAP
Manage EDI crashes within SAP, processing failures and resolving issues
Cap and allocate stocks to orders capturing fulfilment to customers where requested
Inventory management and quality control, avoiding mis-rotation of stocks, holding and releasing stocks from and to various quarantine status’ upon request
Deal with Clients face to face, by phone or email, ensuring queries are dealt with are managed in a timely and professional manner
Provide Client reports that are accurate and communicated within the agreed timeframes
Ensure positive client experience through high quality service and communication thereby attaining client retention
Provide detailed traceability reports to clients within an agreed timescale
Obtain special costs for one off delivery points and off delivery destinations
Communicate with internal and teams to achieve query resolution for Clients
Train new starters on full end to end processes
Support and work alongside Client Support Supervisors providing assistance where required
Help towards maintaining adequate holiday and sickness cover throughout the team
To learn and understand each Client’s needs and requirements to allow cover to run smoothly and effectively
Identify key areas of improvement of the day to day running of each account
Ensuring with the support of the Supervisors each personnel has a balanced workload
What you’ll need ...
Excellent verbal and written communication skills
Exceptional attention to detail
Ability to work in a pressurised environment
Ability to work using own initiative
Negotiating skills – ability to influence and steer
Effectively prioritising work load in order to meet set deadlines
Customer Service driven, in order to maintain a high level of customer focus
Computer literate particularly with MS Word, Outlook and Excel
Previous experience in a similar role (ideally within a major distribution operation)
Be a good team worker demonstrating loyalty and commitment to the organisation and team members
Professional, approachable and helpful to ensure smooth running of the general operation
Enthusiastic, conscientious and reliable
Flexible – Understand business needs

Employment type
Full-time

Work arrangement
No