Technical Operations Manager

Your responsibilities
Are you an experienced leader in technical operations who enjoys building high-performing teams, driving operational excellence, and creating a customer-focused service organization? Join us as our new Technical Operations Manager and take ownership of a nationwide technical service operation.
Lead and continuously develop the entire technical service organization across Hungary,
Provide professional and people leadership to Technical Team Leads, Product Experts and the wider technical team,
Own field service operations, maintenance activities, equipment uptime, backlog management and incident resolution processes,
Ensure efficient management of service capacity, priorities, operational costs and resources,
Manage service productivity, travel, fleet utilization and spare-parts efficiency,
Drive improvements in first-time-fix rates, preventive maintenance performance, remote issue resolution and permanent corrective actions,
Continuously optimize service processes, operational performance and customer experience,
Monitor and improve key service KPIs and operational efficiency,
Build capability through training, certification, succession planning and strong performance management,
Collaborate closely with senior leadership, key customers and external stakeholders,
Act as a key technical and operational counterpart for stakeholders and support strategic negotiations,
Foster a culture of continuous improvement, accountability and operational excellence.
What we are looking for
Proven experience leading a nationwide technical service, field service, maintenance, or similar operation,
Experience managing managers, team leaders, or larger operational teams,
Strong business acumen with end-to-end responsibility for operational performance and results,
Solid background in cost, capacity, resource, and productivity management,
Experience driving operational improvements and organizational development initiatives,
Strong analytical thinking and problem-solving capabilities,
Excellent communication and stakeholder management skills,
Ability to work independently while taking ownership and accountability for outcomes,
Professional working proficiency in both Hungarian and English,
Engineering or other technical degree is considered an advantage,
A motivating leader who can inspire teams, develop talent, and drive engagement in a dynamic environment.

Employment type
Full-time

Work arrangement
Hybrid