AGM - Cloud Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Cloud Operations
Job Level/ Designation
M2 (1 Nos)
Function / Department
Cloud Gov and Service Assurance
Location
Mumbai
Job Purpose
Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine
To ensure 100% availability of the deployed cloud infrastructure.
Streamline cloud operational processes to ensure healthy and robust network.
Achieve set benchmarks for cloud KPI’s
Facilitate technology discussions, prioritization and governance to ensure timely execution
Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
Work towards automation for various routine activities to reduce manual interventions and increase efficiency.
Key Result Areas/Accountabilities
Decision on maintenance upgrade and FNI
Change request approval for Service affecting and Service threatening operational changes
Operational processes review, adopt and implement process changes
Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults
Analyze incidences, involve in design related re-engineering of solution in improving system availability
Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities
OEM governance to support circles for ongoing/recurring issues
Analyze spare requirement basis fault trends, and share to CODE team for procurement
Arranging solution from Vendor on operational related