Customer Solution Specialist

Are you ready to collaborate with cross‑functional teams and support customers in a fast‑paced, international business environment?
At Zygo, your skills and insights will be integral to our core values of curiosity, collaboration, and persistence. For over 50 years, Zygo Corporation, headquartered in Middlefield, CT, has been a global leader in designing and manufacturing advanced optical metrology systems, ultra-precise optical components, and complex electro-optical systems and assemblies. Join our team, where your expertise will drive cutting-edge solutions, address complex technical challenges, and uphold the highest standards of precision and safety.
As a Sales Administrator Specialist, you will support the sales organization by ensuring accurate order processing, proactive follow‑up, and clear communication with customers throughout the order lifecycle.
Key Responsibilities
Enter customer orders accurately into ERP system
Prepare and issue order confirmations to customers
Monitor scheduled deliveries and follow up to ensure timely execution
Proactively communicate order status and shipping updates to customers
Reconfirm and communicate revised shipment dates in the event of delays
Create and process Return Material Authorizations (RMAs)
Notify customers when orders are ready for pickup
Maintain accurate order, shipment, and return documentation
Collaborate closely with internal teams to support smooth order fulfillment
Required Skills and Qualifications
Previous experience in sales administration, order management, or customer service
Experience in a manufacturing or industrial environment preferred
Strong attention to detail and accuracy
Ability to manage multiple priorities and follow up effectively
Strong written and verbal communication skills
Experience working with ERP systems (Navision or similar systems preferred)
Ability to work effectively with international customers and internal stakeholders
Bring your passion, commitment, and curiosity to Zygo, where our values—curiosity, collaboration, persistence, confidence, problem-solving, and safety—guide every step of our journey. Grow with us as we work together to solve complex challenges, inspire confidence, and make our world a safer, better place. Are you ready to expand the boundaries of possibility, simplify the complex, and embody the values that define our success?
We welcome your unique perspective and invite you to join us!