Supervisor / Team Lead

Unfortunately, we are unable to offer sponsorship for this role.
The purpose of this role is to support the Laboratory Managers in the day-to-day operation of the Microbiology Laboratory, ensuring testing activities are delivered safely, efficiently and in line with quality and customer requirements
This is a full time role working 40 hours per week, working a four week rotational shift pattern on 08:30-17:00 & 11:00-19:30 shift patterns. This role will involve working one weekend in every four on a 08:30 - 17:00 shift.
Provide day-to-day leadership and supervision to defined area(s) of the laboratory and lead a team of approximately 5-15 laboratory personnel.
Support Laboratory Managers with operational planning, resource allocation and workload management.
Investigate non-conformances, customer complaints, quality issues and operational incidents, identifying root causes and implementing corrective and preventative actions.
Coordinate staffing, work rota, holidays and workload allocation.
Conduct probation reviews, performance reviews and return-to-work meetings.
Support recruitment, interviewing, onboarding and induction activities.
Ensure staff training, competency assessments and e-learning requirements are maintained.
Work collaboratively with other Team Leaders, Supervisors and Managers to ensure productivity and quality targets are met.
Ensure compliance with quality, customer, UKAS and regulatory requirements.
Participate in audits and support corrective and preventative actions.
Support the management of non-conforming work, ensuring appropriate containment, documentation, escalation and follow-up actions are completed.
Lead or support investigations into laboratory errors, deviations, out-of-specification results and process failures.
Monitor trends in non-conformances, customer complaints and quality indicators to identify improvement opportunities.
Ensure investigation records, corrective actions and associated documentation are completed accurately and within required timescales.
Support customer query and complaint investigations and liaise directly with customers where required regarding quality incidents, service issues, investigations and corrective actions.
Work closely with Customer Services, Quality and Laboratory Management teams to ensure customer concerns are appropriately addressed.
Produce and review KPI and operational reporting.
Promote and maintain the highest standards of Health & Safety.
Deputise for Laboratory Managers when appropriate.
Undertake any other reasonable duties within the role.
Science qualification, relevant laboratory experience, or equivalent combination of education and experience.
Understanding of laboratory operations, quality systems, investigation techniques, root cause analysis and Health & Safety requirements.
Laboratory experience with workload coordination, training and/or coaching colleagues.
MS Office and laboratory system.
Positive attitude.
Excellent communication skills both written and spoken.,
Organisation and problem solving skills.
Commitment to continuous improvement.
Desirable
Knowledge of ISO 17025, UKAS requirements and food microbiology testing.
Previous Team/Line Leader or Supervisor experience; experience conducting investigations into non-conforming work, customer complaints or quality incidents.

Employment type
Full-time

Work arrangement
No