Workplace & Facilities Coordinator (m/w/d)

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.
YOUR MISSION:
The Workplace & Facilities Coordinator plays a key role in ensuring smooth operational, administrative, and sustainability processes across office and facility spaces. Reporting to the Workplace & Facilities Director, this role supports daily facility interventions, vendor coordination, administrative tasks, sustainability reporting, and operational communications across multiple Maisons.
KEY RESPONSIBILITIES:
1. Operational & Maintenance Support
Intervention Coordination: Coordinate routine maintenance, service interventions, and repairs across Maisons.
Asset Management: Support the facilities team with asset inventory management, tracking, and auditing when required.
Service Quality: Work closely with internal stakeholders and external service providers to ensure high-quality, timely resolutions to facility issues.
2. Communication & Helpdesk Administration
Inbox Management: Continuously monitor and manage the main Workplace & Facilities (W&F) generic email inbox.
Ticket & Query Handling: Ensure prompt, professional responses to requests, delegate actions to appropriate team members or vendors, and follow up to provide feedback to stakeholders.
Reception Coverage: Provide reliable reception cover during lunch breaks (approx. 3 times per week), ensuring a warm welcome for guests and seamless front-desk operations.
3. CSR & Sustainability Support
Energy Tracking: Record and report regular utility meter readings; maintain precise documentation of energy consumption and future forecasts.
Reporting: Support the preparation and submission of CSR and sustainability reports (e.g., EAR, EKOKOM).
Tender Management: Assist in or manage tender processes for sustainability initiatives or facilities contracts as needed.
4. Administrative & Financial Coordination
Financial Admin: Handle administrative tasks related to facility operations, including processing invoices and generating Purchase Orders (POs).
Vendor Management: Assist in maintaining vendor contacts, checking service delivery, and processing operational documentation.
YOUR PROFILE
Experience: 2+ years of experience in Facilities Management, Workplace Services, Administration, or a related field.
Skills: Strong organizational and multi-tasking abilities.Excellent written and verbal communication skills.High attention to detail (especially for administrative tasks and energy data recording).Customer-oriented mindset with strong problem-solving skills.
Tools & Software: Proficiency in MS Office (Excel, Outlook, Word). Familiarity with ERP systems (e.g., SAP) and ticketing tools is a plus.
Languages: Professional working proficiency in German and English.
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