QA Engineer

Company Description Giggso, founded in 2017 in Michigan, helps enterprises successfully navigate digital transformation with a strong focus on AI enablement. As a Minority Business Enterprise (MBE), the company leverages diverse perspectives to solve complex challenges for Fortune 500 clients around the world. Giggso specializes in turning AI initiatives from pilots into profitable, scalable solutions. The firm is built at the intersection of Governance, Risk, Compliance (GRC) and Engineering, addressing AI governance as a strategic advantage rather than a barrier. Learn more about the company and its mission at www.giggso.com.
Role Overview:
QA Engineer responsible for validating Logitech video collaboration devices and CollabOS products through manual testing, regression testing, firmware validation, CI triage, defect analysis, and coordination with development and client teams.
Key Responsibilities:
Perform manual, functional, regression, integration, and exploratory testing for Logitech video collaboration devices and CollabOS products.
Create, execute, maintain, and update detailed test cases in TestRail.
Validate device functionality across camera, audio, Bluetooth, HDMI, USB, connectivity, peripherals, and system features.
Perform firmware/build validation and regression testing across different device configurations and releases.
Validate collaboration platforms including Google Meet, Microsoft Teams, and Zoom.
Identify, reproduce, analyze, and report defects using Jira with clear reproduction steps, logs, screenshots, expected results, and actual results.
Perform defect triage, verify fixes, and conduct regression testing after fixes.
Monitor and perform CI triage, investigate pipeline failures, and determine whether failures are related to infrastructure, flaky tests, or product issues.
Work closely with developers, internal QA teams, and Logitech client teams to investigate and resolve product issues.
Support QA2 validation and handoff activities, including test execution, issue tracking, status reporting, and knowledge transfer.
Prepare and maintain testing documentation, test reports, and validation status for different releases.
Provide knowledge transfer (KT) to team members and support them with test cases, firmware information, test setup, and troubleshooting.
Participate in defect reviews and project discussions with Logitech clients and internal teams to ensure timely issue resolution and successful project delivery.
Support automation-related activities and validate automated test results when required.
Troubleshoot device and connectivity issues using tools such as ADB, Fastboot, LVCap, CI systems, and device logs.
Ensure high-quality and timely delivery of assigned QA activities while maintaining clear communication with Logitech clients and internal teams.
Key Skills:
Manual Testing
Functional & Regression Testing
Firmware Validation
Device Testing
CI/CD Triage
TestRail
Jira
Defect Tracking & Analysis
Log Analysis
Google Meet / Microsoft Teams / Zoom Validation
Camera & Audio Testing
USB / HDMI / Bluetooth Testing
CollabOS / Video Collaboration Devices
Basic Automation & Troubleshooting
Knowledge Transfer & Client Coordination

Work arrangement
Hybrid