Policy Owner Service, Principal

Build a healthier and more sustainable future for everyone.
At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.
Join us to shape what comes next, grow through new experiences and extend your impact across Asia.
About the Role
Manage the governance and risk team of the department and deliver projects to ensure Policy Service Department is operated in compliance with the company guidance and compliance/regulatory requirements.
Customer Centricity - This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.
Responsibilities:
Ensure Business Practice comply with Regulatory Requirements
Ensure the formulated Policy Owner Service guidelines can meet the regulatory requirements and be able to maintain tight control to minimize operational risks.
Discuss & negotiate with relevant parties (internal & external) to ensure we provide the best business solutions for our customers & distribution channels.
Lead the team to ensure the POS transactions are properly performed and adhere to all regulation’s requirements and company’s rules and guidelines.
Manage Risk Management & Compliance / Internal Audit in various activities including but not limited to annual / ad-hoc auditing activities, annual regulatory reporting.
Proactively look for areas within POS that may be in violation of the regulations and identify the root cause and then propose ways to improve it to ensure the team can operate smoothly.
Assess and ensure the controls in POS function are effective and up to date.
Coordinate within the department to ensure practice is consistent with required standards met.
Formulate & implement plans to revise existing controls or add new controls if deficiency is noted.
Support management reporting on control monitoring
Governance all the related SOP are updated and compliant with related processing rules.
Lead and Manage Initiatives and Projects
Lead and drive Policy Owner Service new initiatives and manage resources/priorities align with company strategies on compliance or regulatory aspect
Represent the department to deal with other teams on enabling and improving the system enhancement projects.
Liaise and coordinate with respective teams / departments to implement Risk Management & Compliance related initiatives or projects to embed risk & compliance requirements in day-to-day business operations of POS.
External Stakeholder Management
Liaise and co-ordinate with related parties or other service providers on projects/services with solid deliverables.
Other responsibilities
Perform other responsibilities and duties periodically assigned by supervisor to meet business requirements.
Requirements:
Bachelor’s Degree in any disciplines
Minimum 10 years in insurance operations with supervisory experience
Strong business knowledge of insurance operations
Expertise in process review and good experience in managing similar job natures
Experience in project management or business analysis is an advantage
Strong interpersonal and communication skills
Excellent leadership and people management skills
Result-oriented, aggressive, and innovative
Proactive in problem solving in a fast-moving industry
Demonstrated sophisticated analytic capacity and business thinking
Others:
You are required to obtain relevant license if your job involves in regulated activities.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.