Customer Service Representative

ABOUT US
PHINIA: Advancing sustainability today, powering a cleaner tomorrow.
PHINIA is a diversified industrial supplier and global leader in the development of fuel systems, electrical systems, and aftermarket solutions, with a strong portfolio of trusted brands that includes DELPHI®, DELCO REMY®, and HARTRIDGE™. With over 100 years of manufacturing expertise and industry relationships, PHINIA has approximately 12,500 talented employees and over 40 locations in 20 countries and is headquartered in Auburn Hills, Michigan, USA. Read More
JOB PURPOSE
The Customer Service Representative of PHINIA aftermarket Rest of Asia (ROA) will be responsible for managing end-to-end sales order processing (SAP), outbound deliveries, billing, and trade documentation (e.g., Form E/D). He/she will take charge of maintaining customer master data, handling claims, and preparation sales/forecast reports, coordinating with AP HQ on marketing campaigns and events, tracking performance, and suggesting improvements.
KEY RESPONSIBILITIES
Key Responsibilities:
Customer Service & Operations
Manage end-to-end sales order processing in SAP, ensuring accuracy and timely order fulfilment.
Coordinate outbound deliveries and shipments across multiple warehouses and vendors.
Execute billing processes and prepare shipping/commercial documentation (e.g., invoices, credit notes) to support customer clearance requirements.
Maintain customer master data and support administrative processes such as shipment tracking, trade documentation (e.g., Form E / Form D), and sample arrangements.
Prepare and monitor regular reports, including sales summaries, forecasts, and outbound performance metrics.
Handle customer claims and resolve issues related to delivery discrepancies, damages, or documentation inaccuracies in a timely manner.
Marketing & Coordination
Coordinate with AP HQ Branding & Communications (B&C) team to align local activities with regional marketing objectives and brand guidelines.
Support execution of marketing campaigns and events, ensuring timely delivery and consistency with regional strategies.
Act as liaison between regional sales team and AP HQ to ensure clear communication and alignment of priorities.
What we’re looking for:
Education
Diploma or Degree in Business Administration, Supply Chain, or a related field
Experience
5 - 8 years of relevant experience in customer service, order management, or sales operations
Experience working in a multinational corporation (MNC) environment
Exposure to the automotive or aftermarket industry will be an advantage
Experience in marketing coordination or event management is a plus
Hands-on experience with SAP and/or Salesforce is preferred
Skills & Competencies
Strong organizational and multitasking skills with attention to detail
Good communication and stakeholder management abilities across regional teams
Fluent in English and Chinese (both written and spoken)
Proficiency in additional Asian languages will be an advantage
Proficient in Microsoft Office (Excel, PowerPoint, Word).
Ability to work independently and manage multiple priorities in a fast-paced environmentStrong problem-solving skills with a customer-centric mindset
EQUAL EMPLOYMENT OPPORTUNITY
PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
VISA SPONSORSHIP
For this role, applicants must be currently authorized to work on a full-time basis in the country where the position is based. Only in certain circumstances, based on business need, does PHINIA provide sponsorship for employment visa status.
NO UNAUTHORIZED REFERRALS
PHINIA does not accept unsolicited resumes from recruitment agencies or third-party vendors. Any recruitment partnership must be approved in writing by Human Resources before candidate submissions are made.
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Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.