SaaS Onboarding Engineer

Company Description We360.ai is an AI-driven workforce analytics and productivity tracking platform that unifies productivity insights, cost intelligence, and project and task management in a single solution for business leaders. Founded in 2021 in Bhopal, India, the company serves over 10,000 businesses in 21 countries, with more than 120,000 active users and billions of seconds of workforce activity tracked. Backed by global investors and recognized leaders in the tech ecosystem, We360.ai has raised over $3 million and is ranked number 1 globally on G2 for Ease of Use, with multiple awards for setup, support, and performance. The platform supports remote, hybrid, in-office, and field teams and offers flexible deployment options, including cloud SaaS and on-premise. We360.ai is committed to data security and privacy, holding SOC2 Type II, ISO 27001, GDPR, HIPAA, and DPDP certifications, with robust access controls and transparent, employee-visible data dashboards.
Role Description As a SaaS Onboarding Engineer at We360.ai, you will guide new customers through the end-to-end onboarding process, ensuring a smooth implementation of the platform for teams of various sizes and structures. You will configure accounts and integrations, coordinate data ingestion and user provisioning, and collaborate with customer stakeholders to align workflows, permissions, and reporting with their business needs. Day-to-day responsibilities include conducting discovery sessions, delivering product walkthroughs and training, troubleshooting configuration issues, and documenting implementation plans and success metrics. You will work closely with product, engineering, and customer success teams to communicate customer feedback, refine best practices, and support continuous improvement of onboarding processes. This is a full-time, on-site role located in Bhopal.
Qualifications
Strong technical implementation skills, including SaaS configuration, basic APIs or integrations, data mapping, and troubleshooting in cloud environments.
Customer-facing skills such as stakeholder communication, requirements gathering, solution presentation, and user training for technical and non-technical audiences.
Process and project management capabilities, including planning onboarding milestones, managing timelines, documenting workflows, and coordinating cross-functional efforts.
Analytical and problem-solving skills with the ability to interpret productivity and workforce data, identify issues, and recommend actionable solutions.
Knowledge of enterprise security, compliance, or data privacy concepts (e.g., SOC2, ISO 27001, GDPR, HIPAA, DPDP) is highly beneficial.
Comfort working with remote, hybrid, and in-office workforce tools; experience with productivity or workforce analytics platforms is a plus.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).

Work arrangement
No