Manager, IT Service - Software Asset Management

For our client, we are seeking a Manager, IT Service - Software Asset Management to join the team of a leader in the Hospitals & Medical Centers space.
This role will lead IT service operations with a focus on software asset management, service quality, and operational performance. The manager will help shape policies, track key metrics, and drive efficiency across enterprise support activities in a complex healthcare environment. In addition, this position partners closely with technical teams and business stakeholders to improve service delivery, reduce operational impact, and support sound budgeting and forecasting.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $102,900 – $190,500 annually
Responsibilities
Develop and implement policies to ensure high-quality IT service operations
Define and maintain key performance indicators (KPIs) for service operations
Oversee operational activities to enhance service efficiency and reduce network impact
Manage enterprise event management tools and their maintenance
Lead hiring, training, and performance reviews for IT service team members
Mentor staff to improve their understanding of service operations and best practices
Manage the budget for service operations and support forecasting activities
Qualifications
Bachelor's degree required
5+ years of related experience preferred
ITIL Foundations v3 certification required
Experience with enterprise Software Asset Management and software licensing is a plus
Familiarity with Flexera or similar SAM platforms is advantageous
Strong technical skills in Windows Server, Active Directory, UNIX/Linux, and data management tools
Benefits
Remote work opportunity within the U.S.
Collaborative work environment with cross-functional teams
Focus on professional development and staff mentoring
Involvement in strategic decision-making processes
Opportunity to lead and influence IT service operations
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.

Work arrangement
Yes