BPO-BPM Audit Compliance Manager

ALTRUIST TECHNOLOGIES Compliance Manager
Industry: BPO / BPM Location: India (Choice Of Mumbai Or Panchkula Or Bangalore)
Reporting to: Head - Risk & Compliance
Role purpose
Strengthen compliance and audit readiness across Altruist sites and client accounts through risk-based audits, practical controls, clear ownership and evidence-backed closure of findings.
Key responsibilities
• Support ISMS, QMS and EMS implementation with IT/InfoSec, Operations, Quality and Admin teams.
• Plan and conduct internal audits, along with your team of internal auditors (reporting to you), assess risks and test control effectiveness against policies and client obligations.
• Coordinate client and certification audits, maintain evidence and facilitate timely responses and closure.
• Maintain Pan-India Compliance Dashboards, compliance SOPs, risk registers and control mappings for applicable regulatory and contractual requirements.
• Track nonconformities (NCs) and corrective and preventive actions (CAPA), assign owners and deadlines, and verify effectiveness before closure.
• Coordinate compliance, information security and data privacy awareness with Training and HR teams.
• Report audit results, compliance status and overdue or recurring gaps to the R&C Head and relevant leaders.
• Support incident reviews and consequence management with HR/ER under approved policies and the R&C Head’s guidance.
Experience and skills
• 3–6 years of relevant experience in a BPO or BPM Risk & Compliance role (mandatory requirement).
• Practical experience in internal audits, risk assessment, control testing, NC/CAPA tracking and client audit coordination role (mandatory requirement)..
• Working knowledge of ISMS, QMS and EMS, data protection controls and client-specific compliance requirements role (mandatory requirement)..
• Clear report writing, analytical judgement, cross-functional coordination and proficiency in Excel and compliance dashboards role (mandatory requirement).
Preferred certifications
Certification in one or more ISO streams—ISO 27001 (ISMS), ISO 9001 (QMS) or ISO 14001 (EMS)—is preferred requirement. Additional credentials such as CISA, CIA/IAP, CRISC, CIPM or CFE will be an added advantage.
Immediate or short notice joiners will be given preference.
Success measures
Timely audits, effective controls, evidence-backed NC/CAPA closure, client audit readiness and accurate leadership reporting.
Apply: If you match the above requirements and you are exited to take the next move into a promising career journey, directly email your resume to albert.fernandez@altruistindia.com

Work arrangement
No