Business SOP & Partner Alignment Manager

Key Responsibilities
Create, implement, and monitor SOPs and Process / Manual Books.
Standardize end-to-end processes, workflows, roles, and controls across departments.
Ensure adherence to SOPs, policies, governance, and compliance requirements.
Coordinate and align Logistics, Yard, Stock, HR, Sales, Backend, and Accounts teams.
Define and monitor departmental KPIs, targets, productivity, and performance.
Identify process gaps and drive corrective actions and continuous improvement.
Manage cross-functional communication, stakeholder alignment, negotiation, and issue resolution.
Prepare and review MIS, KPI dashboards, management reports, and audit-related reports.
Ensure timely escalation and closure of operational and process-related issues.
Support management in business reviews, process decisions, and performance improvement initiatives.
Must-Have Skills
SOP & Manual Book Development
Business Process Standardization
KPI & Performance Management
Cross-Functional Coordination
Governance & Compliance
MIS & Reporting
Problem-Solving & Decision-Making
Partner / Stakeholder Alignment
Process Improvement
Ideal Candidate

Work arrangement
No