Technical Support Officer

Provide technical support and assistance to users regarding application and system issues.
Troubleshoot and resolve technical problems in a timely and effective manner.
Handle user requests and technical incidents received through ticketing systems or customer service email.
Document troubleshooting processes, solutions, and incident resolutions.
Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.
Bachelor's degree in Information Technology or a related field.
Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued
Familiar with Windows operating systems; knowledge of Linux is an advantage.
Strong communication and problem-solving skills.
Ability to work independently as well as in a team.
Willing to handle technical issues and provide customer service support.
Experienced & skilled in Excel / Google Sheets processing.
Disciplined and results-oriented in achieving quality & speedy execution.
Skilled in Data base query and can read the log system data.

Employment type
Contract

Work arrangement
No