After Sales Specialist (m/w/d)

About the Role
Do you enjoy solving problems, working with customers and coordinating with different teams to find the best solution?
As an After Sales Specialist, you will play a key role in supporting our customers after delivery, ensuring product returns, repairs and service requests are managed efficiently from start to finish. You will work closely with customers and colleagues across Quality, Operations, Production and Sales to deliver an outstanding customer experience and drive continuous improvement.
What You'll Be Doing
Managing customer returns, repairs and service requests from initial enquiry through to resolution
Acting as the main point of contact for customers throughout the after sales process
Coordinating investigations, repairs, replacements and product returns with internal teams
Monitoring and tracking cases to ensure timely resolution and excellent customer service
Working closely with Quality, Production, Applications, Operations and Sales teams to resolve customer issues efficiently
Maintaining accurate records and documentation within business systems
Identifying opportunities to improve processes and enhance the customer experience
Supporting continuous improvement initiatives across the after sales function
Supporting customs-related activities, including inward and outward processing, in collaboration with Trade Compliance and Operations teams
What We're Looking For
Experience in customer service, after sales, returns management or a similar role
Strong organisational skills with the ability to manage multiple priorities and deadlines
Excellent communication skills and confidence working with customers and internal stakeholders
A proactive, solution-oriented mindset with strong problem-solving abilities
High attention to detail and commitment to accuracy
Ability to manage multiple activities while maintaining a high level of customer service
Strong analytical skills with the ability to identify trends and opportunities for improvement
Comfortable working with business systems and administrative processes
Ability to work independently while building effective relationships across different teams
Proficiency in Microsoft Office applications, particularly Excel, Outlook and Word
Experience with SAP or other ERP systems would be an advantage but is not essential
Awareness of import/export processes, customs requirements or trade compliance principles would be beneficial but is not required
Willingness to learn and develop knowledge in areas such as customs procedures, inward and outward processing, and import/export compliance
Adaptable, collaborative and committed to continuous improvement

Employment type
Full-time

Work arrangement
No