ServiceNow SPM Developer

Summary
Experience required: 10+ years of hands-on ServiceNow platform configuration and development.
Location: Noida, India. Hybrid working model, with a minimum of 3 days per week working from the client office.
Contract type: Freelance (contract).
Start: ASAP or in 15 days.
Duration: 250 days (one year).
Role overview
We are seeking an experienced ServiceNow SPM (Strategic Portfolio Management) Developer to support the configuration, implementation, and continuous enhancement of the ServiceNow SPM platform. The role involves close collaboration with business stakeholders, project teams, and technical resources to deliver scalable solutions aligned with portfolio, project, and demand management objectives.
The ideal candidate will possess strong technical expertise and business acumen, with the ability to translate business requirements into effective ServiceNow configurations, streamlined workflows, and process improvements.
Key responsibilities
Configure, customize, and support ServiceNow SPM applications covering Demand, Portfolio, Project, Resource, and Idea Management, as well as Agile and PPM-related capabilities, where applicable.
Gather, analyze, and translate business requirements into functional and technical ServiceNow solutions.
Design and implement workflows, forms, lists, business rules, UI policies, client scripts, notifications, and automation in alignment with SPM best practices.
Support the configuration of SPM data models, hierarchies, scoring mechanisms, prioritization frameworks, and portfolio structures.
Develop, configure, and maintain integrations with other enterprise systems as required.
Troubleshoot technical and functional issues, perform root-cause analysis, and provide production support for SPM-related functionality.
Collaborate with stakeholders to enhance process efficiency, reporting, dashboards, and visibility across portfolios and projects.
Create and maintain comprehensive documentation covering configurations, processes, testing, and release activities.
Participate in testing, deployment, and post-implementation support activities.
Work closely with the client's ServiceNow platform administrators and architect to ensure adherence to platform standards, governance, and best practices.
Identify and recommend enhancements and best practices to optimize SPM adoption, functionality, and performance.
Support data quality, migration, and validation activities related to SPM records and structures.
Provide end-user support, knowledge transfer, and training as required.
Required qualifications
10+ years of hands-on experience with ServiceNow platform configuration and development.
ServiceNow certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist – Strategic Portfolio Management is a strong plus.
Strong working knowledge of ServiceNow SPM (Strategic Portfolio Management) modules.
Experience with one or more of the following: Demand Management, Project Portfolio Management (PPM), Resource Management, Portfolio Planning, and Idea Management.
Hands-on experience configuring tables and forms, Flow Designer/workflows, business rules, client scripts, UI policies, script includes, notifications, reports, and dashboards.
Strong understanding of ServiceNow data structures and platform administration fundamentals.
Proven ability to analyze business processes and translate them into technical requirements and solutions.
Experience working in Agile/Scrum or project delivery environments.
Strong problem-solving, communication, and stakeholder management skills, with the ability to work independently and manage multiple priorities effectively.
Preferred qualifications
Experience with ServiceNow upgrades, testing, and release management.
Knowledge of integration methods, including REST/SOAP APIs, IntegrationHub, and MID Server.
Experience with reporting tools, Performance Analytics, or executive dashboards.
Familiarity with enterprise portfolio, project, and resource planning processes.
Experience in consulting, advisory, or client-facing delivery roles.
Technical skills
ServiceNow SPM/PPM configuration; JavaScript; Flow Designer/workflows; Business Rules; Client Scripts; Script Includes; UI Actions/UI Policies; reporting and dashboards; data imports and transform maps; REST/SOAP integrations; platform administration.
Education
A bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field is preferred.

Work arrangement
Yes