Manager-Managing Funds/Investor Services Operations

🏢 Job Description
About the Role:
We are seeking an Investor Services Manager to lead the team responsible for the end-to-end investor lifecycle across our private equity, credit, real estate, and hedge fund clients. In this middle-management, client-facing role, you will take ownership of the investor register, set service standards, and act as the main escalation point for fund managers and limited partners.
Key Responsibilities:
Team Leadership: Manage a team of specialists; oversee workload allocation, capacity planning, and career development.
Onboarding & Compliance: Oversee end-to-end investor onboarding, subscription document review, AML/KYC/PEP screening, and FATCA/CRS self-certification (W-8/W-9).
Capital Activity: Review and release capital call and distribution notices. Oversee subscriptions, redemptions, and transfers for open/closed-ended structures.
Reporting & Portals: Administer the investor portal, manage periodic AMLCO reporting, and support the annual Schedule K-1/K-3 distribution process.
Client Relations & Controls: Lead regular client service reviews, maintain rigorous fraud prevention controls (bank callbacks), and support SOC 1 / internal audits.
Required Qualifications:
Experience: 8+ years of experience in investor services, transfer agency, fund administration, or private fund investor relations.
Leadership: 2+ years of direct supervisory or team-leading experience.
Education: Bachelor’s degree in Finance, Accounting, Economics, or a related field.
Technical Skills: Strong understanding of private fund structures, capital calls, distribution mechanics, and AML/KYC/FATCA/CRS requirements. Advanced MS Excel skills.
Preferred Qualifications:
Experience with specialized fund administration software or investor portals.
Hands-on wire transfer processing and banking control knowledge.
Exposure to offshore fund structures (Cayman Islands, BVI).
CAMS certification is a plus.

Work arrangement
Hybrid