Laboratory Support Services Supervisor

Position OverviewUnited Health Services (UHS) is Seeking a Laboratory Support Services Supervisor. Under the direction of the Laboratory Support Services Manager, the Laboratory Support Services Supervisor manages, supervises, and coordinates daily operations across pre-analytic and post-analytic laboratory services, specimen management, patient registration, test ordering, and phlebotomy services. This leadership role oversees the phlebotomy teams, ensuring safe, compliant, efficient, and customer-focused operations.
The Laboratory Support Services Supervisor is responsible for providing staff leadership, monitoring workflow, ensuring regulatory compliance, supporting training and competency programs, overseeing quality assurance initiatives, and assisting with daily operational needs including specimen processing, test order entry, and phlebotomy services. This position plays a critical role in resolving issues related to workload distribution, staffing, equipment, patient concerns, and provider support while promoting a culture of excellence in patient care and laboratory service delivery.
Work Locations:
UHS Wilson Medical Center, Johnson City, NY
UHS Binghamton General Hospital, Binghamton, NY

There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.
Primary Work Shift:
Day Rotational
Regular Scheduled Weekly Hours:
40
Compensation Range:
$22.97 - $34.46 per hour, depending on experience
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Job Responsibilities
Operational Management
Provide leadership and oversight for daily operations of Laboratory Support Services, including specimen processing, patient registration, test ordering, and phlebotomy services.
Ensure appropriate supervision, workflow management, staffing coverage, and operational efficiency across all laboratory support service locations.
Regulatory Compliance & Quality Assurance
Ensure compliance with all applicable Medicare, Medicaid, state, federal, and accrediting agency regulations.
Support laboratory readiness for inspections, audits, and accreditation reviews.
Maintain and update departmental procedures, quality control documentation, maintenance records, and operational policies.
Staff Leadership & Development
Provide coaching, counseling, and corrective action to address performance and policy compliance concerns.
Ensure staff are properly trained and proficient in departmental procedures, protocols, and best practices.
Foster a collaborative, team-oriented work environment focused on accountability, engagement, and professional growth.
Education & Experience
Minimum Required:
High School Diploma/GED
5+ years’ healthcare experience, including 3-5 years of direct phlebotomy experience
Preferred
3-5 years of supervisory experience within a clinical laboratory or phlebotomy setting
Working knowledge of ICD-10, CPT, CDM, medical necessity, value-based care
NYS Clinical Laboratory Technician license
ASCP MLT certification
Certified Phlebotomist
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Why You’ll Love Working at UHS
At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.
A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
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About United Health Services
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.
At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!
United Health Services is an Equal Opportunity Employer.
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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.