Specialist Selene Finance

Pretium is a specialized investment manager with ~$53.1 billion in assets under management focused on real estate, mortgagefinance and corporate debt. Pretium manages more than 80,000 single-family rentals (SFRs) in the United States and has an
employee base of ~3,900 globally as of March 31, 2022.
Pretium Enterprise Service India (PES India) is a subsidiary of Pretium Partners, LLC. With expert business service capabilities, PES
India provides services to Pretium and its operating and portfolio companies, Progress Residential, Selene Finance, Deephaven
Mortgage and Anchor Loans. PES India is integral to the growth, innovation and transformation of Pretium. We partner with our
stakeholders to rapidly unlock value for their customers, delivering with excellence and ownership.
Job Summary:
The Correspondence Drafter I is responsible for researching customer inquiries and verbal inquiry tasks, collaborating with internal business partners, and drafting accurate, professional, and customer-focused written responses. This role gathers and analyzes information from multiple sources to ensure responses are complete, compliant, and delivered within established service levels. The Correspondence Drafter I serves as a key liaison between departments and supports customer communications across a variety of servicing-related topics.
undefined
Key Responsibilities:
· Research customer inquiries by reviewing account information, servicing system data, payment histories, escrow disbursements, ARM adjustments, loan balances, correspondence, and supporting documentation.
· Review payment histories and credit reports to determine whether corrections or fee waivers are appropriate.
· Collaborate with servicing departments, including Customer Service, Escrow, Cash Processing, Default, Loss Mitigation, Bankruptcy, Foreclosure, and other business units to gather information and resolve customer concerns.
· Draft clear, accurate, and professional written correspondence in response to customer inquiries, verbal inquiry tasks, and VOM requests.
· Translate complex servicing information into customer-friendly language.
· Ensure correspondence is consistent with company policies, investor requirements, and applicable regulatory guidelines.
· Collaborate with Correspondence Writers to review research findings, clarify account details, and ensure drafted responses are accurate, complete, and aligned with customer communication standards.
· Document research findings, actions taken, and response details within designated systems.
· Manage a pipeline of assigned work and meet established turnaround times and service level expectations.
· Identify recurring customer concerns, process gaps, or trends and escalate findings to leadership when appropriate.
Qualifications:
· Strong written communication and business writing skills.
· Excellent research, analytical, and problem-solving abilities.
· Strong attention to detail and commitment to accuracy.
· Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to work independently and collaboratively across departments.
Strong organizational and time management skills.
Customer-focused mindset with sound judgment and professionalism.
Knowledge of mortgage servicing and servicing terminology is required.
MSP/Black Knight servicing system experience is preferred.
Proficiency with Microsoft Work, Outlook, and Excel.