Collection Team Leader

Company Description Kotak Mahindra Group, established in 1985, is one of India’s leading financial services conglomerates and operates Kotak Mahindra Bank Limited, the first non-banking finance company in India to become a bank. The Group offers a broad portfolio of financial services including commercial banking, stock broking, mutual funds, life insurance, and investment banking for individual and corporate customers. With a strong consolidated balance sheet and net worth, Kotak Mahindra has built a robust presence across India through extensive branch and franchise networks. The Group also has international offices in financial hubs such as London, New York, Dubai, Abu Dhabi, Bahrain, Mauritius, Singapore, and California, providing diverse career opportunities and exposure. More information about the organization and its services is available on the corporate website.
Role Description This is a full-time, on-site role for a Collection Team Leader located in Gurgaon. The Collection Team Leader will oversee a team of collection executives, set daily targets, monitor performance, and ensure adherence to collection strategies and compliance guidelines. Responsibilities include managing debt recovery processes, reviewing delinquent accounts, resolving escalated customer issues, and coordinating with internal stakeholders in finance and operations. The role involves analyzing collection data, preparing periodic performance reports, and recommending process improvements to enhance recovery rates and customer experience. The team leader will also be responsible for coaching, developing, and motivating team members to achieve individual and team objectives.
Qualifications
Candidates should possess strong Debt Collection skills, including experience handling delinquent accounts and recovery processes.
Candidates should possess solid Customer Service capabilities to manage escalations, negotiate payment solutions, and maintain professional communication.
Candidates should possess sound Finance knowledge to understand banking products, credit policies, and regulatory guidelines.
Candidates should possess proven Team Leadership experience, including team supervision, coaching, and performance management.
Candidates should possess strong Analytical Skills to interpret collection metrics, identify trends, and support data-driven decisions.
Relevant experience in retail banking, consumer lending, or collections operations is preferred.
Bachelor’s degree in Finance, Business, Commerce, or a related field is desirable.
Proficiency in MS Excel and reporting tools, along with good verbal and written communication skills, will be beneficial.

Work arrangement
No