Head of IT Services | Big4 Domain | Gurugram

Head of IT Services | Big4 Domain Client | Gurugram
Experience: 15–21 years
Location: Gurugram (On-site)
Employment Type: Full-time
About the Client
Our client is a Big4 professional services firm. Its commitment to exceptional client outcomes and an innovative, agile work environment is underpinned by a robust, forward-thinking technology landscape. The firm is seeking a visionary, results-oriented Head of IT Services to lead its technology function, drive strategic initiatives and ensure seamless operation of critical systems.
The Opportunity
A critical leadership role responsible for the overall strategy, delivery and operational excellence of the IT landscape – enterprise applications, IT infrastructure and service management. The ideal candidate has headed technology within a professional services organization and can drive innovation, operational efficiency, business growth and employee experience.
Key Responsibilities
Strategic IT Leadership & Vision
Develop and execute the IT strategy aligned with the firm's business goals, growth ambitions and professional services model.
Act as a key technology advisor to the CIO and technology leadership team, influencing strategic decisions.
Enterprise Applications & Professional Services Domain
Oversee strategy, implementation and optimization of core enterprise applications supporting professional services operations and delivery.
Deep understanding of PPM, Resource Management, Time & Expense, Billing, CRM and financial processes in a services context.
Strategic experience with SAP (S/4HANA for Services preferred) or Oracle Fusion (PPM, Financials, HCM, Supply Chain); SuccessFactors exposure is key.
IT Infrastructure, Networks, Security & Cloud
Lead strategy for secure, scalable on-premise and cloud infrastructure and corporate networks across dispersed teams.
Drive cloud adoption (IaaS, PaaS, SaaS), optimize cloud spend and ensure security in hybrid / multi-cloud environments.
Oversee incident response, disaster recovery and business continuity; ensure regulatory and data privacy compliance.
IT Service Management & Operational Excellence
Implement and mature ITSM frameworks (ITIL) – incident, problem and change management.
Establish and monitor IT KPIs, driving continuous improvement in service quality, reliability and user satisfaction.
Business Acumen, Data & Analytics
Partner with HR, Finance, Procurement, Operations and Client Delivery to translate needs into value-driven solutions.
Champion BI and analytics on key services KPIs – utilization, project profitability, revenue assurance, client satisfaction.
Digital Transformation, Employee Experience & Innovation
Lead large-scale digital transformation across business functions.
Oversee HR platforms and employee-facing systems across the employee lifecycle.
Evaluate and integrate Enterprise AI, ML, RPA and Low-Code/No-Code platforms (Power Apps, OutSystems, Appian).
Program Management & Team Leadership
Provide executive oversight of all IT projects and programs; enforce robust portfolio management.
Lead and develop a high-performing IT organization of 50+ (employees and partners) across applications, infrastructure, cybersecurity and service delivery.
What We Are Looking For
Bachelor's in Computer Science, IS, Business or related field; MBA / Master's preferred.
15–21 years of progressive IT leadership, with 5–7 years in a strategic role (CTO / Head of IT Services) within a Professional Services organization (mandatory).
Enterprise-scale SAP ECC / S/4HANA leadership (implementation, transformation or support), including migration to SAP from other platforms.
SuccessFactors implementation or operations for a large organization.
Ownership of enterprise application operations, support, governance and service delivery.
Sponsorship of cloud transformation / migration programs (Azure, AWS, GCP) and close work with infrastructure teams on cloud, workplace, network or data center modernization.
AI, automation or digital initiatives that delivered measurable business value.
Strong cybersecurity, risk and compliance orientation; ITIL certification preferred.
Regular engagement with CXO stakeholders (CIO, CFO, CHRO, COO, CEO) and exceptional executive communication.

Work arrangement
No