Student Accountability Case Manager

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If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.
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This is a/an 75% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process. This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.
POSITION SPECIFICS​
The Student Accountability Case Manager serves as an integral member of a student-centered team dedicated to supporting accountability, conflict resolution, and student success. This role offers the opportunity to make a meaningful impact by helping students navigate challenging situations while promoting learning, responsibility, and community standards. This position plays a critical role in supporting student accountability processes by ensuring timely case progression, maintaining accurate records, facilitating fair and impartial resolutions, and promoting educational and restorative outcomes that support student development and community standards.
Reporting to the Associate Director for Student Accountability & Conflict Response, the Student Accountability Case Manager assists with case management of alleged student and student organization misconduct, conduct review matters, and adaptable resolutions. The Case Manager will conduct initial assessments of reported concerns to determine possible resolution pathways, meet with involved parties to discuss allegations and the conduct and/or conflict response processes, and manage resolutions. The Case Manager will also assist with the implementation of the Academic Misconduct resolution process, monitor student compliance with assigned Action Plans, and serve as a decision-maker in the formal student conduct process.
Work Schedule & Flexibility
This position may be scheduled for 40 hours per week, 9 months a year (August 15 – May 15), or 30 hours per week year-round.
This position offers a flexible work arrangement, with work primarily remote, with occasional in-person meetings and/or events that will require travel to University Park. Any questions related to flexible work and scheduling should be directed to the hiring manager during the interview process.
Job Responsibilities
Case Management
Organize, manage, and track reports and cases within the Maxient case management system.
Serve as the Case Manager in the formal student conduct process, including:
Issuing notices
Facilitating informational meetings
Maintaining case records
Coordinating case communications with students and other stakeholders
Maintaining case documentation
Managing pre-Administrative Conference resolutions
Ensure timely case progression, accurate recordkeeping, and procedural compliance from initial report through case resolution.
Decision-Making
Serve as a trained and impartial decision-maker in administrative conferences conducted through the formal student conduct process.
Apply the preponderance of the evidence standard to assess information, determine responsibility, and issue clear, timely, and well-supported written decisions to respondent students.
Outcomes and Sanctions
Develop, sustain, and deliver educational, reflective, and/or restorative outcomes.
Monitor compliance with assigned Action Plans and resolution agreements.
Academic Misconduct
Review referrals from academic integrity committees and apply academic misconduct guidelines to assess cases and determine appropriate accountability outcomes.
Facilitate formal and informal resolution processes.
Communicate outcomes to students.
Maintain accurate records of violations, sanctions, and case resolutions within the Maxient case management system.
Records Disclosure
Process requests for student conduct records in accordance with FERPA, applicable laws, and University policy.
Review records for disclosure.
Determine appropriate release and redaction requirements.
Maintain accurate records of disclosures.
Ensure the timely, private, and accurate handling of student conduct information.
Other Duties
Complete other unit priority tasks as assigned by supervisor.
Application Information
For full consideration, please include a cover letter and resume.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Master's Degree
1+ years of relevant experience; or an equivalent combination of education and experience accepted
Required Certifications:
None
BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position, including all possible grades, is $54,060.00 - $78,444.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report