Latam CRM Solution Consultant Sr Manager

This role manage a team of CRM and Industry Solution Consultant teams as they help customers transform their business with ServiceNow’s AI-powered customer and industry solutions.
As the Senior Manager, you’ll balance leadership and frontline impact — developing talent, strengthening alignment across broader team, and being personally active in the market as an evangelist for ServiceNow’s platform.
What You’ll Do
Lead and grow a high-performing team of Solution Consultants, focused on CRM and Industry workflows.
Coach and develop talent — building Solution Consultant's into trusted advisors and future leaders.
Partner closely with Sales Leaders to drive aligned account planning, opportunity strategy, and customer success.
Engage directly with customers — meeting CXOs, presenting ServiceNow’s value, and shaping transformational programs in-market.
Drive execution excellence by ensuring your team delivers consistent, outcome-led, value-driven engagements.
Champion collaboration across functions — working with Product, Marketing, and Enablement to bring the best of ServiceNow to every pursuit.
Evangelize the ServiceNow story externally and internally — representing our technology, culture, and customer impact with authenticity and authority
What You Bring
Proven experience managing Solution Consulting/Presales teams in enterprise software or SaaS.
Strong understanding of AI, CRM, Customer Service — ideally across Financial Services or Telecommunications.
Demonstrated ability to influence in a matrix environment, working across Sales, Product, and Delivery functions.
Comfort operating at both strategic and hands-on levels — from executive conversations to solution deep dives.
Track record of building high-performing, collaborative teams that deliver measurable customer and business outcomes.
Exceptional storytelling, communication, and relationship-building skills.
A genuine passion for helping customers transform their business through innovation and AI-driven automation.

Employment type
Full-time

Work arrangement
Hybrid