Senior Project Manager

Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Job Description – Senior Project Manager / Lead Business Analyst
Role Overview
We are seeking an experienced Senior Project Manager with strong Lead Business Analyst capabilities to lead complex, cross-functional initiatives from discovery through implementation. This hybrid role combines end-to-end project delivery, stakeholder leadership, business analysis, requirements management, and operational readiness. The ideal candidate will translate business needs into actionable solutions while maintaining clear governance across scope, schedule, budget, risks, dependencies, quality, and outcomes.
Key Responsibilities
Project and Delivery Leadership
Lead projects through initiation, planning, execution, monitoring, implementation, transition, and closure.
Develop and maintain integrated project plans, milestones, resource plans, dependencies, and delivery schedules using Agile, Scrum, hybrid, or predictive approaches as appropriate.
Establish project governance, success measures, reporting cadence, decision paths, and escalation mechanisms.
Manage scope, schedule, budget, resources, quality, vendors, and third-party dependencies.
Maintain RAID and decision logs; drive owners to timely resolution and communicate impacts, options, and recommendations.
Prepare concise status reports, dashboards, steering committee materials, and executive updates.
Plan and facilitate workshops, stand-ups, working sessions, governance meetings, and retrospectives.
Coordinate testing, release readiness, change management, training, communications, and operational handover.
Support service desk and IT service management initiatives, including Problem Management, Major Incident Management, and vendor coordination.
Business Analysis Leadership
Lead discovery and requirements elicitation with business, technology, operations, and vendor stakeholders.
Translate business objectives into clear business requirements, functional and non-functional requirements, process flows, user stories, acceptance criteria, and traceability artifacts.
Analyze current-state processes, identify gaps and root causes, and define practical future-state solutions.
Prioritize requirements and product backlogs in partnership with business owners, product leaders, architects, and delivery teams.
Facilitate requirement walkthroughs, solution reviews, and decision-making sessions; secure stakeholder validation and approval.
Maintain end-to-end requirements traceability and manage requirement changes, impacts, assumptions, and dependencies.
Partner with technical teams to ensure solution designs meet business, operational, security, compliance, and support needs.
Support test planning, test scenario development, defect triage, user acceptance testing, and business sign-off.
Identify opportunities for process improvement, automation, standardization, and measurable business value.
Stakeholder and Team Leadership
Build trusted relationships with sponsors, business leaders, subject-matter experts, delivery teams, support functions, and external partners.
Communicate complex information clearly to both executive and technical audiences.
Drive alignment, ownership, and timely decisions across cross-functional teams without relying solely on formal authority.
Mentor project team members and business analysts, reinforce delivery discipline, and promote continuous improvement.
Required Qualifications
Bachelor’s degree in business, information technology, engineering, or a related discipline, or equivalent relevant experience.
Extensive experience leading enterprise technology or business transformation projects in a Senior Project Manager, Program Manager, or equivalent role.
Demonstrated experience performing Lead Business Analyst responsibilities on complex, cross-functional initiatives.
Strong knowledge of project governance, Agile and Scrum practices, requirements management, process analysis, change control, and testing lifecycles.
Experience with service desk or help desk environments, IT service management processes, ServiceNow, major incidents, problem management, and third-party vendor management.
Excellent facilitation, negotiation, analytical thinking, documentation, executive communication, and conflict-resolution skills.
Ability to manage multiple priorities, ambiguity, and interdependent workstreams while maintaining accountability for outcomes.
Preferred Qualifications
PMP, PRINCE2, PMI-ACP, Certified ScrumMaster, SAFe, CBAP, CCBA, or comparable certification.
Experience with organizational change management, operational readiness, process improvement, or regulated enterprise environments.
Experience leading geographically distributed teams and working with senior business and technology stakeholders.
Tools and Platforms
ServiceNow, Microsoft Project, Smartsheet, Microsoft Excel, Microsoft 365, SharePoint, Box, Webex, and comparable project portfolio, collaboration, requirements, and reporting tools.
Compensation
Estimated Pay Range:
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
***Notice to Job Seekers Regarding Impersonation and Fraudulent Job Offers***
It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.com
Please be advised of the following official Milestone Technologies recruitment policies:
Official Communication Channels
All legitimate email communications from our recruitment team will originate ONLY from the domains: @milestone.tech. We do not use generic email services (e.g. @gmail.com, @yahoo.com, @outlook.com) or unofficial third party messaging apps to conduct formal business.
No Recruitment Fees
Milestone Technologies never requests any form of payment, "security deposit", "laptop/equipment fee", or "processing fee" at any stage of the recruitment or onboarding process. Any request for money in exchange for an interview or job offer is a scam.

Work arrangement
Hybrid