Account Manager

About the Role
As Account Manager, you will manage and grow Elsevier’s Research Intelligence portfolio across the Middle East and Africa, owning renewals and upsell opportunities. You will partner closely with cross‑functional teams to drive revenue growth, ensure smooth contract execution, and maintain strong customer relationships. This role is ideal for a commercially driven professional with a passion for SaaS solutions and customer engagement.
Responsibilities
Manage the Research Intelligence (RI) portfolio across the Middle East and Africa
Own and drive renewals, cross-sell and upsell opportunities, including multi‑year contracts
Partner closely with the cross functional teams to grow revenue and expand accounts
Coordinate with Sales, Finance, Legal, CSMs, Product, and Operations to ensure smooth renewal execution
Review and negotiate contract terms; maintain accurate data across CRM, Clari, Gong and SalesCloud
Build strong customer relationships and promote the wider Elsevier RI portfolio
Support regional marketing activities and consortium initiatives
Achieve quarterly and annual renewal and new business targets
Requirements
3+ years’ experience in a commercial, sales, or renewal‑focused role
Bachelor Degree in Computer science, Business Management, or a related field
Experience in the Saas solutions selling is preferred
Strong understanding of Research solutions, contracts, and end‑to‑end sales operations
Proven self‑starter with experience managing complex renewals
Excellent communication, presentation, and stakeholder‑management skills
Fluent in English; Arabic (native or fluent) is a strong plus
Work for you
We promote a healthy work-life balance, well-being initiatives, parental leave, and study leave. Our aim is to create a supportive work environment that helps you manage your responsibilities while also achieving your long-term goals.
Healt
h Insurance
Competitive Bonus
25 days Annual Leave
Remote Working Model
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.







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