Patient Flow Coordinator

Union: NOWU
Number of Vacancies: 1
Replacement or New: Replacement
Site: Princess Margaret Cancer Centre
Department: Outpatient Clinics - Float - (GI/GU/Thoracic/Sarcoma/CNS/Ocular POD)
Reports to: Nurse Manager
Salary: $28.10 - $29.84 per hour (start rate non-negotiable)
Hours: 37.5 hours per week
Shifts: Variable as required 8:30 a.m. to 4:30 p.m., 8:45 a.m. to 4:45 p.m., or 9:00 a.m. to 5:00 p.m.
Status: Temporary Full time- (Up to 6 months contract)
Closing Date: October 22, 2026
Position Summary:
The Princess Margaret Cancer Centre has 12 site groups and 26 specialty clinics, and almost 3,000 staff who see over 400,000 patient visits every year. Its 800,000 square feet house 130 inpatient beds, 373,000 square feet of research space and 17 radiation treatment machines, making it one of the largest comprehensive cancer treatment facilities in the world and the largest radiation treatment centre in Canada.
Duties:
As a member of the Outpatient Clinics, the Patient Flow Coordinator is responsible for the overall processing of patient clinic visits from registration through to follow-up appointments.
Transcribing physician orders; making appointments for tests and answering patient queries and handling busy telephone activities
Coordinates and facilitates the efficient flow of patients through the various stages of their visit
Communicates effectively in person or by telephone with internal and external parties
Coordinates the scheduling of patient appointments including the retrieval of charts from Health Records, pulling patient clinic lists for the day and activating patient information in the computer
Performs cross-functional duties, as assigned or requested
Performs other duties consistent with the job classification, as required.
Initial assignment in the Ocular Oncology clinic
Completion of Grade XII or recognized equivalent
Completion of a medical terminology course(s) is an asset
Minimum of one (1) year related work experience
Previous experience working in a Health care environment is strongly preferred
Previous experience working with the UHN Clinical Desktop applications or other ADT (Admitting, Discharge & Transfer systems) preferred
Working knowledge of computer software applications preferably in a Microsoft Office environment
Demonstrated commitment to client service and satisfaction
Excellent interpersonal and listening skills
Strong communication, organizational, time management and problem-solving skills
Strong judgment/decision making skills
Ability to remain calm and composed when dealing with difficult people or situations
Ability to work efficiently in a high-pressured environment with simultaneous demands
Adheres to confidentiality policy for sensitive patient data and information
Demonstrated ability to work in a team environment and collaborate with others in assisting with the delivery of services

Employment type
Contract

Work arrangement
No