Customer Controller

Life in this role
As part of our, Transport Logistics division, we have an exciting opportunity to join the team as a Customer Controller.
Salary: £27,248 per annum
Shift: 4 on 4 off days, 6:00-18:00
As a Customer Controller you’ll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Key Duties of a Customer Controller:
To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required
Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer’s requirements
Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements
Action Driverline calls
To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable
Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required.
Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required.
Requirement to learn and use Customer specific systems
Ensure all additional costs are captured and reported correctly within the agreed timeframe
Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager
Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales
Complete a daily task list as confirmation all requirements are fulfilled before end of day
Support Customer Service team as a whole as and when required / asked
Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system
What you’ll need ...
GCSE grade ‘C’ or above in Maths and English
Equivalent of 5 GCSE grade ‘C’ or above
Previous experience within a customer service environment
Good geographical or transport knowledge.
Good numeracy and literacy level in order to carry out tasks efficiently and accurately
Good knowledge of Microsoft systems; Excel and Outlook in particular

Employment type
Full-time

Work arrangement
No