Technical Data Operations Analyst

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Location: 3 days Hybrid role based in Winnersh Triangle, Reading
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Overview
The Technical Data Analyst is responsible for the operational support tasks which underpin our software, and ensures our client accounts work in a manner which meets their objectives, this role will be suited to someone who has 1-2 year’s experience within a customer / internal stakeholder role using excel regularly and working under pressure.
This role is tasked with ensuring account excellence for the duration of the contractual life cycle, in relation to a prescribed sub-set of tasks
Full training and development provided, career growth.
Responsibilities:
Operations management for recurring change requests
Manage assigned account update tasks to ensure a successful outcome for internal and external customers
Resolve queries related to assigned account update tasks, escalating to senior management as required
Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales
Operational organisation, planning and monitoring
Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders
Ensure all account update schedules are updated in the Operations Schedule and JIRA
Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels
Follow the team’s best practices for all operational tasks at all times
Risks and issue management
Analyse risks and issues, communicate avoidance and take mitigating actions
Change control and ad hoc requests
Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks
Highlight any ad hoc requests to prevent deviation from contractual scope
Process improvement and value-added services
Take ownership for your own knowledge enhancement related to Profitero products & services
Highlights potential opportunities for improvement and participates in improvement initiatives
Qualified candidates will possess:
Education & Experience
1-2 years experience in a technical data/customer support role or a related field
Experience of owning and delivering an initiative in an operations environment
Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management (Desirable)
Skills & Abilities
Microsoft Project, Excel (VLOOKUP & PIVOT) and Word at intermediate level
Excellent organisational skills, decision-making, problem-solving and negotiation skills
Ability to prioritise workload
Multicultural awareness
Excellent communication skills (including a good standard of written and spoken English)
Aptitudes
Self-motivated and goal-oriented
Excellent interpersonal skills
Ability to work in a matrix structure and inspire high team spirit
Behavioural
Dynamic and initiative-taking personality
Good adaptability and flexibility
Ability to work well within a team environment
Performance
Adherence to agreed team procedures and delivery of maintenance tasks on time, to the agreed specification, timings and budget
Contacts
Project office team, Sales team, Account Management team, Insights team, Product team, Data Acquisition team, Data Enrichment team, QA team
In addition, the following will be an advantage:
High level of education in a mathematical or technical field
Experience of supporting SaaS solutions for customers
Experience working with global clients and international colleagues.
Second European Language
The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.
Why you want to work at Profitero:
We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
Our package include; competitive base salary; employee healthcare; life assurance; group income protection; dental care plan; eye care scheme; 24 hour on-line GP; company pension; cycle to work scheme; 25 days off + bank holidays + birthdays off; reduced gym membership; social events; employee referral scheme; personal development plans; Profitero Hero scheme; flexible working hours.
Profitero+ is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.
Be part of a company on forefront of eCommerce revolution where you will learn a lot and be a catalyst to turbo-charging your skills, experience and career

Employment type
Full-Time

Work arrangement
No